Summary
PRYPCO is hiring a Senior Operations Executive in Dubai to manage financial operations and defined operational processes. The role covers invoicing, collections, reconciliations, commissions, supplier payments, CRM data quality and coordination with external parties. It also involves resolving escalated client issues and using complaint trends to improve processes. Applicants should have at least six years of relevant experience, practical financial operations skills, advanced Excel or Google Sheets capability, hands-on CRM experience and strong written and spoken English.
The posting
As published on prypco.com. Pulled from the employer's site and shown as they wrote it.
Financial operations
- Own the end-to-end invoicing cycle: tracking invoices, tracking collections, chasing overdue payments and keeping ageing under control, ensuring vendors are paid on time.
- Run monthly reconciliations across CRM and accounting records and investigate any variances.
- Process agent and partner commissions accurately and on schedule, including verification against signed agreements.
- Manage supplier and vendor payments - validating documentation, tracking approvals and maintaining a clean payables position.
Operations and process
- Own a defined set of operational processes end to end, including the documentation, the SLAs and the handoffs between teams.
- Coordinate with external parties - government departments, PRO service providers, banks, developers and vendors - to move cases forward.
- Maintain data quality in the CRM and operational trackers so reporting can actually be trusted.
Customer experience
- Handle escalated client issues that front-line teams cannot resolve and see them through to a closed outcome.
- Track complaint themes and turnaround times and use them to push for the underlying fix rather than repeat firefighting.
What we're looking for
- 6+ years in operations, finance operations or a blended ops role, ideally in real estate, proptech, fintech or professional services.
- Practical financial operations experience - invoicing, reconciliations, collections or commissions. You should be comfortable being asked why a number doesn't tie out.
- Advanced Excel or Google Sheets: pivot tables, lookups, conditional logic and building a working model without help.
- Hands-on CRM experience (Salesforce preferred)
- A track record of improving a process, with numbers attached: time saved, errors reduced, cost recovered.
- Strong written and verbal English language.