Summary
QualityKiosk Technologies is seeking a Delivery Manager in Dubai. The role manages demand intake, resource planning, capacity, forecasting, and fulfillment across projects, while supporting margin improvement and profitability goals. Responsibilities include workforce modeling, effort estimation, client and stakeholder coordination, and producing MIS reports, dashboards, and leadership insights. Candidates should bring experience in demand management, forecasting, resource estimation, stakeholder management, Advanced Excel, and Power BI.
The posting
As published on qualitykiosk.com. Pulled from the employer's site and shown as they wrote it.
Key Responsibilities :
- Manage the end-to-end demand lifecycle, including demand intake, resource planning, capacity management, forecasting, and fulfillment while ensuring optimal utilization of resources across projects.
- Develop and maintain short-term and long-term demand forecasts by analyzing project pipelines, business opportunities, resource capacity, and market trends to support informed decision-making.
- Drive margin improvement initiatives by monitoring resource costs, utilization, project profitability, and revenue performance, while working closely with delivery and finance teams to achieve business targets.
- Lead effort estimation, resource estimation, and workforce planning activities for new opportunities, project extensions, and change requests, ensuring accurate planning and successful project execution.
- Act as a key interface between clients, business teams, and delivery stakeholders to understand resource requirements, address staffing needs, manage escalations, and maintain strong client relationships.
- Support strategic planning activities through workforce modeling, capacity planning, demand-supply analysis, risk assessment, and recommendations that align with organizational growth objectives.
- Establish and maintain accurate demand, allocation, utilization, forecasting, and financial data while generating MIS reports, dashboards, and executive-level insights for leadership review.
- Continuously identify opportunities for process improvement, operational excellence, and data-driven decision-making to enhance overall demand management effectiveness.
Required Skills :
- Demand Management & Workforce Planning
- Forecasting & Capacity Management
- Margin & Profitability Management
- Effort and Resource Estimation
- Client & Stakeholder Management
- Strategic Planning & Decision Making
- Data Management, MIS & Analytics
- Advanced Excel, Power BI, and Reporting Tools
- Strong Communication and Presentation Skills