Summary
Fakeeh Care Group is hiring a Senior Optician (Sales) for its Jeddah location. The role combines optical retail sales with accurate prescription interpretation and dispensing, contact lens support, final quality checks, and resolution of technical and customer issues. The successful candidate will coach team members, support store operations and targets, and maintain accurate insurance, POS, and stock processes. Applicants need at least 4 years of optical retail experience, a bachelor’s degree or diploma in optics, SCFHS certification, and excellent written and spoken Arabic and English.
The posting
As published on fakeeh.care. Pulled from the employer's site and shown as they wrote it.
Job Purpose:
To act as a senior-level optician responsible for driving sales, ensuring optical accuracy, solving complex customer and operational issues, as well supporting the Store Manager in leading the team and achieving store performance targets.
Key Responsibilities and Duties:
- Drive high-value sales, upselling, and product mix optimization.
- Support store in achieving targets and improving conversion & ATV.
- Lead execution of promotions and insurance offers on the floor.
- Handle complex customer cases, complaints, and escalations.
- Ensure delivery of a premium and consistent customer experience.
- Build strong relationships with VIP and returning customers.
- Ensure advanced prescription interpretation and dispensing accuracy.
- Support and guide team in contact lens fitting and technical cases.
- Act as reference point for technical queries and difficult cases.
- Perform final quality check before delivery (Rx, fitting, defects).
- Ensure zero-error delivery and minimize remakes/returns.
- Resolve technical issues with lab/store before customer handover.
- Ensure proper handling of insurance approvals and invoices.
- Monitor team compliance with POS and system accuracy.
- Prevent errors, duplicates, or policy violations.
- Provide on-floor coaching and guidance to opticians and sales staff.
- Support onboarding and training new team members.
- Monitor team performance and support improvement.
- Monitor product availability and highlight fast/slow-moving items.
- Ensure proper display, category visibility, and stock handling.
- Escalate stock gaps affecting sales performance.
- Support Store Manager in daily operations and team supervision.
- Act as shift leader when required.
- Ensure compliance with policies, procedures, and standards.
- Other duties as assigned within the scope of the job.
Requirements
Skills and Abilities:
- Strong sales capability with advanced customer handling skills
- High problem-solving ability for technical & customer issues
- Strong coaching and leadership skills on the floor
- Excellent knowledge of insurance, POS, and optical processes
- High attention to detail with quality control mindset
- Strong communication and customer relationship skills
Experience:
- 4+ years in optical retail (senior level)
Education:
- Bachelor’s Degree / Diploma in Technical Institute of optics.
Language:
Excellent command of oral and written English and Arabic.
Licenses / Certifications:
- SCFHS