Summary
Landmark Group is hiring a Senior Retail Manager for Max in Jeddah. The role leads regional sales and profitability, store performance, category and inventory management, customer experience, and retail operations. It also coaches store and area managers, develops talent, and implements localization and engagement initiatives. Applicants need a minimum graduate qualification, at least 5 years of regional management experience and 3 years in store operations, along with communicative Arabic and advanced English.
The posting
As published on landmarkgroup.com. Pulled from the employer's site and shown as they wrote it.
Responsibilities
Sales Focus
• Responsible for Territory/Regional sales targets, gross and net profit.
• Plan and implement regional initiatives to drive sales, by use of shukran data, monitoring and increasing ATV, UPT and conversions and executing focused trade marketing activities in stores.
• Plan and implement multi-channel concept retail strategy in the region/territory.
• Increase ecommerce channel business contribution in the region/territory.
• Monitor and drive productivity through optimizing returns per square feet & sales per employee benchmarks. Monitor productivity targets and use retail benchmark to maximize return.
• Regularly gathers market and competitor information about the products, prices, locations, offers and promotion. Share the information with concept and regional teams to assist in improving concept offering.
• Ensure concept standards, guidelines are implemented in stores and meet audit and concept requirements.
• Organize the design, modification, refurbishment or closure of stores in accordance with the Concept development plans and standards.
Category & Inventory Management
• Responsible for category management in the territory/region.
• Ensure the right product mix per store in the region/territory. Use store business intelligence report.
• Understanding of pricing, promotions and manage markdowns / discounting for the territory / region and take necessary actions to deliver targets.
• Know the trends in the market and provide regular update to concept buying team.
• Ensure newness in the store – target 50% fresh inventory in every store
• Replenishment of product – make initial allocation, min max, reduce store return by 50%
• Manages and builds on the assortment (product mix) in the store.
• Regularly connects with the concept planning teams to manage allocations as per business requirements
• Manages and ensures 100% stock availability across all stores
Customer Focus
• Ensure store manager and staff in store are trained to provide excellent customer experience. Monitor and make sure that the staff are delivering promised customer experience.
• Plans and manages to deliver excellent customer service from entrance to checkout.
• Builds a culture where Store managers emotionally serve and personally engage with high spending customers in every store as per the concept or territory guidelines.
• Manages and increases the Shukran enrollment & conversions. Target top 30% top Shukran customers
• Ensure stores layout and merchandize meet concept standards and provide right customer experience.
• Monitor NPS & MSN scores and have plans to improvise and meet concept benchmarks.
People Focus
• Embed the value behaviors and build a strong culture of trust and engagement in the region/territory.
• Responsible to coach and support Area Managers/Store manages to perform and grow in the organization.
• Engage and motivate the team in stores across the region/territory, conduct townhalls & listen to feedback.
• Drive and implement the group, concept, regional/territory engagement activities in stores.
• Participate in store engagement events.
• Ensure fair and transparent performance and talent review process in implemented.
• Proactive engage and retain high potential talent. Implement recognition and reward programs.
• Reduce attrition and build succession to grow talent from within. Responsible to develop successors
• Plan and implement localization agenda as per local regulations.
• Responsible for manning, productivity targets. Look for continuous improvements.
Operation Focus
• Plan and implementation the VM and marketing guidelines as per concept requirements.
• Regularly look for opportunities to improve, innovate and optimize store operations.
• Meet safety and security requirements as per local legislations and company standards.
• Comply with local regulations and meet business standards.
• Ensure smooth store, business operations in the region. Work closely with regional teams
Qualifications
Minimum Gradate Good retail experience managing team, geography and online.
Arabic – able to communicate (KSA/Oman) English- Advance high (Read, write, and speak)
Minimum 5 years of regional management experience and 3 years of Store operations experience.