Summary
Intertec Systems is seeking a Senior Technical Support Engineer - Windows in Dubai to support and optimize enterprise IT infrastructure. The role covers Windows servers, Active Directory, Exchange, IIS, virtualization, networking, security, automation, cloud services, and backup and recovery. Applicants should have a bachelor’s degree in IT or a related field, 7–8 years of IT infrastructure experience, and at least 3 years managing large IT projects. Relevant certifications include MCSE/MCSA, Microsoft Azure Associate, VMware VCP, and ITIL Foundation.
The posting
As published on intertecsystems.com. Pulled from the employer's site and shown as they wrote it.
Job Title: Senior Technical Support Engineer - Windows
Job Purpose: To provide expert technical support, administration, and optimization for enterprise IT infrastructure, encompassing Windows systems, virtualization, networking, automation, and security, while ensuring seamless operations and alignment with organizational objectives.
Qualification: Bachelor of Engineering in IT or related fields
Certification: Professional Certification in Server domain (MCSE/MCSA), Microsoft Azure Associate, VMware Certified Professional (VCP), ITIL (Minimum Foundation Level), Excellent understanding of IT Service Management and underlying Processes.
Experience: Minimum of 7-8 years’ experience in the IT Infrastructure domain with at least 3 years’ experience in managing large IT Projects.
Responsibilities:
- Manage and maintain Windows servers and services, including Active Directory (AD), Exchange, and Windows Performance Management.
- Solid understanding and experience of Mail flow in an enterprise environment.
- Troubleshoot and optimize IIS web servers for high availability and performance.
- Administer and optimize Mobile Device Management using VMware Airwatch, Microsoft Intune and related technologies.
- Apply solid networking concepts for configuration, monitoring, and troubleshooting of IT infrastructure.
- Enforce strong security practices and standards across all systems.
- Implement and manage automation tools such as BMC ITOM, BMC TSSA, Manage Engine and SCCM to enhance operational efficiency.
- Develop and execute Power Shell or similar scripts for process automation and task scheduling.
- Manage Azure AD, Office 365, and associated cloud services for user management and service optimization.
- Administer enterprise backup solutions using Commvault and Veeam, ensuring data integrity and disaster recovery readiness.
- Monitor and optimize system performance, diagnosing and resolving technical issues proactively.
- Conduct root cause analysis and implement long-term solutions.
- Collaborate with cross-functional teams to design and implement infrastructure solutions.
- Knowledge on Microsoft SQL Server
- Excellent communication skills and customer service ethos.
Mandaory:
- Windows Server Management
- SCCM/Patch Server Management
- Active Directory
- Microsoft Exchange
- Office 365 Management
- Automation through BMC True sight Server Automation and Manage Engine
- VM Management
- Backup Management
- Excellent communication.
- Problem Solving.
- Interpersonal Skills.
- Planning and organization.
- Flexibility & dedication toward the work.
- Conflict Resolution
- Critical Thinking