Summary
Qatar Airways is recruiting a Senior Training Officer for Ground Services in Doha. The role designs and delivers training programs, develops course content, evaluates learning, and improves existing programs in coordination with HR, T&D, line staff, and facilitators. Duties also include observing operations and training sessions, documenting participant assessments and attendance, and reporting findings to the training manager. The posting does not state salary or visa conditions.
The posting
As published on qatarairways.com. Pulled from the employer's site and shown as they wrote it.
About the role:
We are currently recruiting for GS Senior Training Officer for Ground Services in Doha.
In the role of GS Senior Training Officer, you are responsible for the end-to-end design and delivery of training programs that drive employee excellence across the Hub and Network. You will represent the department with professionalism in all stakeholder engagements, whether locally in Doha or across our outstations. By partnering with HR and T&D, you will proactively identify business gaps to design and launch innovative curricula that align with organizational objectives.
Responsibilities include but not limited to:
Conducts effective training needs analysis as and when required for the purpose of course content development and in order to better connect with the relevant target audience during delivery. Conducts adequate research prior to course delivery to ensure up to date information is cascaded during training sessions. Also ensures that this research data is captured and communicated to relevant training team members.
Develops training content that suits the needs of the business and completes pre- and post- course summaries and evaluations as required, timeously. Programs must incorporate appropriate learning techniques with guidelines for instructors to conduct courses.
Presents all training programs in the accepted "Levels1-3" Format. Adheres to trainer guides and course syllabus when training (Levels 1-3). To ensure both "soft" and "technical" skill trainings conducted reflects the 5-star image of the airline and all trainers to be able to perform cross functions tasks.
Enhance all existing programmes where appropriated in partnership with line staff and facilitators. Ensure all changes are agreed with presenters and line managers. Research, evaluate, and prepare recommendations on new learning and development methodology and be updated on what other service organizations are offering for their staff.
Prepares programs for management review or stakeholder presentations, including but not limited to: Hosting New Training Program Launches.
Supports and reports on developmental feedback required by participants by providing: end of course classroom and content summaries, one on one documented assessments with participants where required, incident reporting of out of the ordinary events during or surrounding training sessions.
Conducts on the floor observations related to training and communicates these findings (meets with other team members, and observes other trainers conducting sessions, to share experiences and techniques and to engage in peer to peer development).
Visits the HUB operation on a monthly basis to assess training deliverables, practicality and application, preferably during peak times, attends operations review briefings once a month to observe and understand challenges being faced on the floor,) documents all above observations for training purposes and discusses the same with Manager Training Delivery & Compliance.
Ensures relevant hard files and electronic training files are updated and keeps records of training assessments and participant attendance, liaising with training admin support.
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