Summary
Al Mulla Group is hiring a Service Advisor in Kuwait. The role involves receiving customers and vehicles, coordinating inspections and repair work with workshop teams, preparing repair orders, and updating customers on repair status and timelines. The advisor also documents completed work, coordinates vehicle handover, and initiates invoicing. A bachelor’s degree or diploma, preferably in automotive, mechanical, or mechatronics, and 0–2 years of automotive experience are requested; Arabic and English are preferred. The posting lists Kuwait under nationality and states that monthly incentives are provided, but gives no specific salary amount.
The posting
As published on almullagroup.com. Pulled from the employer's site and shown as they wrote it.
Job Title :
Service Advisor
Responsibilities
1.Service Reception •Handle customer escalations and complicated technical issues, coordinating with workshop team members to ensure effective service delivery. •Perform visual inspections and quick tests to estimate the extent of damage, ensuring pre-diagnosis and vehicle inspections meet quality standards. •Use specified checklists during service reception to document and verify proper performance of individual work steps. •Actively provide service products, present current service offers, and offer additional services (e.g., vehicle care, pickup & drop-off service). •Check for warranty and goodwill claims. •Coordinate the scope of repair and maintenance services with customers, obtaining their approval. •Arrange for external work when necessary and coordinate pickup time, date, method, and location with customers. 2.Work preparation. •Participate in pre-meetings with the Workshop Foreman and Customer Contact Specialist to discuss current and next day's workload. •Prepare repair orders and ensure timely completion. •Explain and hand over workshop orders to Maintenance Technicians or Certified Diagnosis Technicians. 3.Repair and maintenance •Monitor repair status and clarify additional repair services or timeline updates with customers and the service department. 4.Order completion •Inspect work scope and performance, document test results, and authorize repairs for any faults. •Provide transparent documentation for customers of all work completed and required parts. •Document current vehicle data (e.g., legally required inspections, due dates for mandatory vehicle inspections). •Ensure the customer’s vehicle is clean. •Ensure timely vehicle handover and final coordination with customers. •Trigger the invoicing process after repair and maintenance are completed. 5.Vehicle handover •Manage the vehicle handover process. •Welcome customers and take back replacement vehicles. •Accompany customers back to their vehicles and thank them for their business.
Educational Qualifications
Education Degree
: Bachelor
Major
: Bachelors/Diploma preferably with automotive/mechanical/mechatronics
Experience
Years of Experience
: 0 - 2 Years
Field of Experience
: Automotive
Skills
•Strong communication and interpersonal skills. •Ability to handle technical queries and complicated customer complaints professionally. •Proficiency in using service management software and tools. •Excellent organizational skills and attention to detail. •Ability to upsell services and products effectively
Other Requirements
Gender
: Any
Age
: 22 - 40 Years
Preferred Language
: Arabic, English
Duty Shift / Timings
: One Shift / 8:00 AM - 5:00 PM
Salary & Benefits
Salary
: Attractive Salary
Other Benefits
: Monthly incentives
Job Remarks
No of Vacancies
: 1
Job Country
: Kuwait
Nationality
: Kuwait
Career Level
: Entry Level
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