Summary
Bank AlJazira is seeking a Call Center Agent in Riyadh, Saudi Arabia. The role handles customer inquiries, requests and complaints, provides information about banking products and services, records interactions, and escalates complex issues. The agent is also expected to promote relevant products, follow policies and regulatory standards, and meet service and response-time targets. Applicants need a business-related degree or diploma, 1–3 years of call center or customer service experience, CRM and MS Office proficiency, and fluency in Arabic and English.
The posting
As published on baj.com.sa. Pulled from the employer's site and shown as they wrote it.
- Handle inbound and outbound calls to assist customers with inquiries, requests, and complaints.
- Provide accurate information about bank products, services, and policies.
- Record and update customer interactions and feedback in the system accurately.
- Resolve issues efficiently while maintaining a professional and courteous manner.
- Promote and cross-sell bank products and services where applicable.
- Escalate complex issues to the relevant department for resolution.
- Ensure compliance with internal policies, procedures, and regulatory standards.
- Meet individual and team performance targets related to service quality, response time, and customer satisfaction.
Requirements
- Bachelor’s degree or diploma in Business Administration, Marketing, or a related field.
- 1–3 years of experience in a call center or customer service role, preferably within the banking or financial sector.
- Excellent verbal communication and listening skills.
- Customer-oriented with the ability to handle pressure and manage difficult situations.
- Good problem-solving skills and attention to detail.
- Proficiency in MS Office and CRM systems.
- Fluency in English and Arabic.