Summary
Al Mulla Group is hiring two Service Advisors in Kuwait. The role includes handling customer concerns, inspecting vehicles, coordinating repair work with workshop teams, preparing repair orders, and managing vehicle handovers. Applicants need a bachelor’s degree in automotive, mechanical, mechatronics, or a related field, plus two years of experience in an operational service industry. Arabic and English are preferred; salary is described as attractive, with other benefits according to company policy.
The posting
As published on almullagroup.com. Pulled from the employer's site and shown as they wrote it.
Job Title :
Service Advisor
Responsibilities
Roles and Responsibilities: 1.Service Reception •Handle customer escalations and complicated technical issues, coordinating with workshop team members to ensure effective service delivery. •Perform visual inspections and quick tests to estimate the extent of damage, ensuring pre-diagnosis and vehicle inspections meet quality standards. •Use specified checklists during service reception to document and verify proper performance of individual work steps. •Actively provide service products, present current service offers, and offer additional services (e.g., vehicle care, pickup & drop-off service). •Coordinate the scope of repair and maintenance services with customers, obtaining their approval. •Arrange for external work when necessary and coordinate pickup time, date, method, and location with customers. 2. Work preparation, Repair and maintenance •Participate in pre-meetings with the Workshop Foreman and Customer Contact Specialist to discuss current and next day's workload. •Prepare repair orders and ensure timely completion. •Explain and hand over workshop orders to Maintenance Technicians or Certified Diagnosis Technicians. •Monitor repair status and clarify additional repair services or timeline updates with customers and the service department. 3.Order completion •Inspect work scope and performance, document test results, and authorize repairs for any faults. •Provide transparent documentation for customers of all work completed and required parts. •Document current vehicle data (e.g., legally required inspections, due dates for mandatory vehicle inspections). •Ensure timely vehicle handover and final coordination with customers. •Trigger the invoicing process after repair and maintenance are completed. 4.Vehicle handover •Manage the vehicle handover process. •Welcome customers and take back replacement vehicles. •Accompany customers back to their vehicles and thank them for their business.
Educational Qualifications
Education Degree
: Bachelor
Major
: Bachelor’s degree in automotive/mechanical/mechatronics or any related field.
Experience
Years of Experience
: 2 - 5 Years
Field of Experience
: 2 years’ working experience in an operational service industry involving high customer expectations.
Skills
•Excellent communication skills, interpersonal and problem-solving skills. •Ability to handle technical queries and complicated customer complaints professionally. •Proficiency in using service management software and tools. •Excellent organizational skills and attention to detail. •Ability to upsell services and products effectively.
Other Requirements
Gender
: Any
Age
: 25 - 35 Years
Preferred Language
: Arabic, English
Duty Shift / Timings
: One Shift / 08:00 AM to 05:00 PM
Salary & Benefits
Salary
: Attractive Salary
Other Benefits
: As per the company policy.
Job Remarks
No of Vacancies
: 2
Job Country
: Kuwait
Nationality
: Any
Career Level
: Entry Level
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