Summary
Al Ghurair is hiring a Service Advisor in Dubai to manage the customer journey for vehicle servicing, from reception through delivery. The role involves documenting customer concerns, explaining repairs and costs, coordinating with workshop, parts, and warranty teams, and keeping customers updated. It also includes recommending maintenance, confirming quality checks, explaining invoices, and handling concerns. The advisor is expected to meet revenue, productivity, customer retention, and CSI targets.
The posting
As published on al-ghurair.com. Pulled from the employer's site and shown as they wrote it.
Responsible for delivering an excellent customer service experience by managing the complete vehicle service journey from reception to delivery.
- Receive customers and understand their service and repair requirements.
- Prepare repair orders and ensure accurate documentation of customer concerns.
- Provide clear explanations of required repairs, estimated costs, and completion timelines.
- Coordinate closely with workshop, parts, and warranty teams for timely completion.
- Keep customers regularly updated on vehicle repair progress.
- Recommend necessary maintenance and additional repairs based on vehicle condition.
- Ensure quality checks are completed before vehicle delivery.
- Explain completed work and invoices clearly to customers during delivery.
- Handle customer concerns professionally and support high customer satisfaction.
- Achieve assigned targets for revenue, productivity, customer retention, and CSI.