Summary
Al Ghurair is hiring a Service Advisor in Dubai to manage customers’ vehicle service journeys from reception through delivery. The role includes documenting repair requests, explaining recommended work, costs and timelines, and coordinating with workshop, parts and warranty teams. The advisor keeps customers updated, supports quality checks and explains completed work and invoices at delivery. Responsibilities also include handling concerns and achieving targets for revenue, productivity, customer retention and CSI.
The posting
As published on al-ghurair.com. Pulled from the employer's site and shown as they wrote it.
Responsible for delivering an excellent customer service experience by managing the complete vehicle service journey from reception to delivery.
- Receive customers and understand their service and repair requirements.
- Prepare repair orders and ensure accurate documentation of customer concerns.
- Provide clear explanations of required repairs, estimated costs, and completion timelines.
- Coordinate closely with workshop, parts, and warranty teams for timely completion.
- Keep customers regularly updated on vehicle repair progress.
- Recommend necessary maintenance and additional repairs based on vehicle condition.
- Ensure quality checks are completed before vehicle delivery.
- Explain completed work and invoices clearly to customers during delivery.
- Handle customer concerns professionally and support high customer satisfaction.
- Achieve assigned targets for revenue, productivity, customer retention, and CSI.