Summary
Syarah is a digital car-buying company operating in Saudi Arabia and the Middle East. The Service Manager oversees the day-to-day operations of the service department, including customer satisfaction, service quality, repair records, team productivity, and coordination with customers, vendors, and internal departments. The role also includes staff leadership, training, and support. Applicants need a relevant bachelor's degree, at least 5 years of service-management experience—preferably at an automotive dealership—and experience with multi-brand vehicles, teams, and body shop repairers.
The posting
As published on syarah.com. Pulled from the employer's site and shown as they wrote it.
Syarah is on a mission to change how people buy their cars in Saudi and the Middle East. We offer buyers an end-to-end digital car buying experience where they can buy their next car from the comfort of their living rooms. Under the hood, we build systems to manage sourcing of cars, inspection, photography, merchandising, reconditioning, financing, insurance, shipping and many more. Our goal is to turn car buying into an experience of delight, comfort and peace of mind.
We are on the lookout for ambitious, competitive, growth-minded professionals to help us continue to harness technology to delight our customers and achieve our ambitious growth objectives in the auto sector.
All Syarah employees are expected to work in accordance with Syarah core values: Tolerance, Transparency, Respect, Integrity and Positivity.
The Service Manager is responsible for the overall management of all aspects of service and maintenance. This includes ensuring customer satisfaction, quality control, performance improvement, and operational efficiency while maintaining strong operational and financial results. The role also involves managing employee productivity, training staff, and providing ongoing support as needed. The successful candidate must have strong communication skills when dealing with customers, vendors, and other departments within the organization.
Detailed Job Duties
- Manage the day-to-day operations of the Service Department.
- Manage all aspects of customer satisfaction and service quality.
- Maintain accurate records for each repair performed by the Service Department.
- Provide leadership and support to team members to help achieve company goals.
- Monitor team productivity and identify opportunities for performance improvement.
- Coordinate with customers, vendors, and other internal departments.
- Provide training, guidance, and ongoing support to team members.
- Perform other duties as assigned.
- Maintain excellent written and verbal communication.
Requirements
- Bachelor's degree in Automotive Engineering, Business Administration, or a related field.
- Minimum of 5 years of experience in a Service Manager role, preferably within an automotive dealership.
- Experience working with multi-brand vehicles and managing teams.
- Experience working with Body Shop Repairers.
- Strong attention to detail to ensure high-quality service and accuracy.
- Ability to work effectively under pressure.
- Strong leadership, communication, and problem-solving skills.