Summary
HCLTech is seeking a ServiceNow Consultant to support a UAE-based banking client in Abu Dhabi. The role involves assessing the existing ServiceNow environment, including ITSM, ITOM, integrations and workflows, and identifying gaps in configurations, processes and governance. The consultant will recommend platform improvements and identify automation opportunities aligned with ITIL practices and banking compliance requirements. The posting asks for 8+ years of ServiceNow experience.
The posting
As published on hcltech.com. Pulled from the employer's site and shown as they wrote it.
Job Summary
Job Description: ServiceNow Consultant (8+ Years Experience)\\r\\nRole Overview\\r\\nWe are seeking an experienced ServiceNow Consultant with 8+ years of expertise to support a leading UAE-based banking client. The role involves conducting a comprehensive gap assessment of the current ServiceNow environment, identifying process and technology inefficiencies, and driving automation and platform optimization initiatives aligned with banking and regulatory standards.\\r\\n________________________________________\\r\\nKey Responsibilities\\r\\n• Gap Assessment & Analysis\\r\\no Perform end-to-end assessment of the existing ServiceNow platform (ITSM, ITOM, integrations, workflows).\\r\\no Identify gaps in current configurations, processes, and governance frameworks.\\r\\no Evaluate alignment with ITIL best practices and banking compliance requirements.\\r\\no Provide actionable recommendations to optimize platform usage and performance.\\r\\n• Automation & Optimization\\r\\no Identify opportunities for automation across incident, probl
Key Responsibilities
Job Description: ServiceNow Consultant (8+ Years Experience)\\r\\nRole Overview\\r\\nWe are seeking an experienced ServiceNow Consultant with 8+ years of expertise to support a leading UAE-based banking client. The role involves conducting a comprehensive gap assessment of the current ServiceNow environment, identifying process and technology inefficiencies, and driving automation and platform optimization initiatives aligned with banking and regulatory standards.\\r\\n________________________________________\\r\\nKey Responsibilities\\r\\n• Gap Assessment & Analysis\\r\\no Perform end-to-end assessment of the existing ServiceNow platform (ITSM, ITOM, integrations, workflows).\\r\\no Identify gaps in current configurations, processes, and governance frameworks.\\r\\no Evaluate alignment with ITIL best practices and banking compliance requirements.\\r\\no Provide actionable recommendations to optimize platform usage and performance.\\r\\n• Automation & Optimization\\r\\no Identify opportunities for automation across incident, probl
Skill Requirements
Job Description: ServiceNow Consultant (8+ Years Experience)\\r\\nRole Overview\\r\\nWe are seeking an experienced ServiceNow Consultant with 8+ years of expertise to support a leading UAE-based banking client. The role involves conducting a comprehensive gap assessment of the current ServiceNow environment, identifying process and technology inefficiencies, and driving automation and platform optimization initiatives aligned with banking and regulatory standards.\\r\\n________________________________________\\r\\nKey Responsibilities\\r\\n• Gap Assessment & Analysis\\r\\no Perform end-to-end assessment of the existing ServiceNow platform (ITSM, ITOM, integrations, workflows).\\r\\no Identify gaps in current configurations, processes, and governance frameworks.\\r\\no Evaluate alignment with ITIL best practices and banking compliance requirements.\\r\\no Provide actionable recommendations to optimize platform usage and performance.\\r\\n• Automation & Optimization\\r\\no Identify opportunities for automation across incident, probl
Other Requirements
Job Description: ServiceNow Consultant (8+ Years Experience)\\r\\nRole Overview\\r\\nWe are seeking an experienced ServiceNow Consultant with 8+ years of expertise to support a leading UAE-based banking client. The role involves conducting a comprehensive gap assessment of the current ServiceNow environment, identifying process and technology inefficiencies, and driving automation and platform optimization initiatives aligned with banking and regulatory standards.\\r\\n________________________________________\\r\\nKey Responsibilities\\r\\n• Gap Assessment & Analysis\\r\\no Perform end-to-end assessment of the existing ServiceNow platform (ITSM, ITOM, integrations, workflows).\\r\\no Identify gaps in current configurations, processes, and governance frameworks.\\r\\no Evaluate alignment with ITIL best practices and banking compliance requirements.\\r\\no Provide actionable recommendations to optimize platform usage and performance.\\r\\n• Automation & Optimization\\r\\no Identify opportunities for automation across incident, probl