Ship Agency Operations Manager

The Ship Agency Operations Manager is responsible for managing and coordinating all aspects of ship agency operations to ensure timely and efficient delivery of services to clients and vessels calling at the port. This role involves overseeing a team of ship agency operations and administrative staff, as well as liaising with port authorities, clients, and other stakeholders. This is a critical role in ensuring the efficient and effective delivery of ship agency services, contributing to the success and reputation of the maritime agency or shipping company

Responsibilities

1. Operational Management:
• Supervise and manage a team of ship agency operations executives and administrative staff, including recruitment, training, and performance evaluation.
• Develop and implement standard operating procedures (SOPs) for ship agency operations to ensure compliance with industry regulations and company policies.
• Monitor and optimize operational processes to enhance efficiency and productivity.
• Coordinate with other departments within the organization, such as finance, sales, and customer service, to ensure seamless service delivery.
2. Client Relationship Management:
• Serve as the primary point of contact for key clients and stakeholders, building and maintaining strong relationships.
• Understand client requirements and expectations and ensure that services are delivered in accordance with agreed-upon terms and service level agreements (SLAs).
• Proactively address client inquiries, concerns, and feedback, and work to resolve issues in a timely manner.
3. Port Operations Coordination:
• Liaise with port authorities, terminal operators, customs officials, and other relevant parties to coordinate vessel arrivals, departures, and port services.
• Ensure compliance with port regulations, security protocols, and safety standards.
• Monitor port operations and provide updates to clients regarding vessel schedules, berth allocations, and port conditions.
4. Financial Management:
• Oversee financial aspects of ship agency operations, including budgeting, cost control, and revenue generation.
• Review and approve invoices, billing statements, and financial reports.
• Identify opportunities for cost savings and revenue growth within the ship agency business.
5. Risk Management and Compliance:
• Identify and mitigate operational risks related to ship agency activities, such as safety hazards, regulatory non-compliance, and financial liabilities.
• Ensure adherence to industry regulations, international conventions, and company policies.
• Implement measures to promote a culture of safety, security, and environmental stewardship.

Qualifications

SECTION III: KNOWLEDGE & SKILLS

Educational and Technical Qualifications:

• Bachelor's degree in maritime studies, logistics, business administration, or a related field. Master's degree or professional certifications (e.g., Chartered Shipbroker, Certified Port Executive) may be advantageous.

• Several years of experience in ship agency operations, with a proven track record of progressively responsible roles.

• Strong leadership and managerial skills, with the ability to motivate and inspire a team.

• Excellent communication, negotiation, and interpersonal skills, with the ability to interact effectively with clients, stakeholders, and team members from diverse backgrounds.

• Sound knowledge of maritime industry practices, port operations, shipping regulations, and international trade.

• Analytical mindset with the ability to problem-solve and make data-driven decisions.

• Proficiency in relevant software applications and digital tools used in ship agency operations, such as port management systems, shipping software, and Microsoft Office suite.

Language Skills:

• Written and spoken proficiency in English is essential

Years of Experience:

• Proven experience in shipping agency

• Strong communication and negotiation skills

Nature of Experience:

• Experience in managing key client accounts and branch administration