Summary
AD Ports Group is hiring a Terminal Officer to support safe, efficient ferry terminal operations in Abu Dhabi. The role covers terminal readiness, vessel coordination, passenger and vehicle boarding, schedule monitoring, customer inquiries, safety compliance, and incident reporting. Candidates need a high school diploma and at least 1 year of relevant experience, with English proficiency; Arabic is preferred. The role also requires the ability to lift or pull mooring lines weighing up to 75 lbs and work in all weather conditions.
The posting
As published on adportsgroup.com. Pulled from the employer's site and shown as they wrote it.
Responsible for supporting the safe, efficient, and customer-focused operation of a ferry terminal. This includes assisting with vessel docking, managing passenger and vehicle boarding, handling ticketing systems, and ensuring compliance with safety protocols.
Responsibilities
- Terminal Operations Management
- Ensure smooth daily ferry terminal operations in accordance with approved schedules and SOPs.
- Monitor terminal readiness before, during, and after ferry operations.
- Coordinate with ferry crew, ticketing, security, and HSE teams for uninterrupted operations.
- Ensure all terminal infrastructure (ramps, barriers, signage, waiting areas) is functional and safe.
- Conduct inspections and report maintenance or operational issues promptly.
- Passenger Management & Customer Service
- Supervise safe and orderly embarkation and disembarkation of passengers.
- Assist elderly passengers, People of Determination (POD), and families as required
- Handle passenger inquiries, complaints, and feedback professionally.
- Maintain high customer satisfaction standards through effective communication.
- Vehicle Control & Marshalling
- Manage vehicle queuing, staging, and marshalling within the terminal.
- Ensure compliance with loading instructions and ferry capacity limits
- Prevent unauthorized or overweight vehicles from boarding without approval.
- Schedule & Operational Control
- Monitor ferry arrival and departure schedules and address delays or disruptions.
- Communicate operational updates clearly to passengers and staff.
- Record and report operational disruptions and follow escalation procedures.
- Safety, Security & Compliance
- Enforce HSE, IMS, and ISPS requirements always.
- Monitor for hazards, unsafe acts, and unsafe conditions within the terminal.
- Ensure emergency routes, exit, and muster areas remain accessible.
- Control access to restricted areas and support security operations.
- Incident Management & Reporting
- Act as first responder within role limitations during incidents.
- Prepare and submit incident reports and daily operational reports.
- Coordinate with relevant authorities (police, emergency services) when needed.
Qualifications
Educational and Technical Qualifications:
- High school diploma or equivalent.
- At least 1 year of customer service or transportation-related experience.
- Physically able to lift/pull mooring lines (up to 75 lbs) and work in all weather conditions.
- Knowledge of terminal operations and maritime safety practices
- Understanding of HSE regulations and emergency procedures
- Ability to manage passenger flow and vehicle marshalling.
- Familiar with computer basics... (Word, Excel etc)
Language Skills:
- Proficiency in English (spoken and written) is mandatory.
- Knowledge of Arabic is preferred to support effective communication with local stakeholders and customers.
- Ability to communicate clearly and professionally with passengers, team members, and external parties.
Years of Experience:
• Minimum 1 year of relevant experience in terminal operations, transportation services, customer service, or a related operational environment.
Nature of Experience:
- Strong attention to detail to ensure operational accuracy and safety compliance
- Effective problem-solving skills to address operational challenges and customer issues
- Ability to manage and coordinate with multiple stakeholders in a dynamic environment
- Adaptability and resilience to work under pressure and in changing operational conditions
- Analytical thinking to assess situations and make informed decisions
- Strong team collaboration skills to support seamless terminal operations
- Manage the huge customers (High demand of customer)