Summary
Hilton is seeking a Spa Receptionist who speaks Arabic for its Spa and Fitness department in Doha, Qatar. The role includes welcoming guests, answering calls, coordinating appointments, and supporting daily opening and closing routines. Duties also include processing sales and payments, managing stock and inventories, maintaining facility cleanliness, and responding to guest feedback. The receptionist must follow health and safety requirements and communicate guest questions or issues to the manager.
The posting
As published on hilton.com. Pulled from the employer's site and shown as they wrote it.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Spa Receptionist, you’re not just providing administrative support to ensure seamless spa operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here's what you'll do during a typical day:
As Spa Receptionist, you will provide excellent administrative support to the Spa and Fitness department and other managers, as assigned. Specifically, a Wellness Coordinator will perform the following tasks to the highest standards:
1. Maintain a professional presence on the Spa & Fitness front desk – answering the phone and coordinating appointments for massage, treatments, classes, and personal training in a polite and helpful manner.
2. Acts as the ambassador of the Spa & Fitness greeting and welcoming all visitors. Ensure each visitor is acclimated to the standards of spa use and sign a liability waiver. Supervise/assist Staff with morning setup and closing duties.
3. Responsible for maintaining all stations, rooms, Spa & Fitness; ensuring cleanliness/sanitation, stations organized and well stocked, all items put away at the end of the day. Responsible for meeting all MOPH requirements.
4. Monitors the entire facility with thorough walkthroughs at opening and every two hours until the end of day. This must include all Fitness Center, Pool, and Spa facilities.
5. Organize/plan daily setup and close
6. Daily management of the Retail Outlet to present an inviting area for members and guests to shop. Discuss items of interest with members and guests encouraging them to browse and purchase. Process all sales in POS accurately and timely.
7. Completes monthly inventories.
8. Monitor and execute proper POS setup and training; ensuring the system is properly closed and paperwork submitted to accounting at the end of each shift.
9. Maintains and stocks as needed to ensure member satisfaction. Assists Manager with ordering supplies as needed.
10. Financial - Control ongoing service and product management to ensure profitability, implement full Spa product and service purchasing standards and ensure compliance, administer staff and member scheduling for maximum revenue generation and profitability.
12. Customer Service - Anticipate, identify, and ensure member/guest needs are being met in the very best possible way. Develop and deliver credible, competitive, value-plus services to our members/guests.
16.Ensure stock and cash items are kept secured to minimize/eliminate losses. Implement a clearly established opening and closing procedure.
17.Manage Spa inventories effectively, follow purchasing standards; ensure compliance.
18.. Effectively and efficiently communicate all member/guest questions and/or complaints to Manager.
19. Assist in any other areas as directed by the Manager.
20. Assist guests and clients in an appropriate and timely manner
21. Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
22. Ensure client experience is proficient including bookings, payments, and consultation cards
23. Adhere to cash handling procedures
24. Interact and communicate effectively with clients, members, team members, guests, and management team Up-sell with latest departmental incentives
25. Report accidents, maintenance issues, or other incidents
26. Ensure compliance with all health and safety regulations
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.