Spa Receptionist

Kempinski Hotels
Al Khobar, Saudi Arabia
Posted 21 Oct
Verified source

Job type: Internship
Work mode: On-site
Seniority: Entry level
Salary: Not stated

Summary

Kempinski Hotels is seeking a Spa Receptionist in Al Khobar under a Tamheer posting. The role handles guest bookings and enquiries, appointment schedules, check-in and checkout, payments, client profiles, and daily reports. It also promotes spa services and retail, advises guests on treatments, and maintains the reception area and supplies. The posting does not state salary, qualifications, or visa conditions.

The posting

As published on kempinski.com. Pulled from the employer's site and shown as they wrote it.

Supports all reception and spa public area duties while preparing and developing themselves for a future in Spa leadership or operational role.

Ensures client enquires are answered, reservations recorded correctly and payment procedures are completed.

The job of Spa Receptionist is executed satisfactorily when:

Oversees the reception, including food and beverage offerings, retail, maintenance and housekeeping.

Responds to guests’ bookings and queries in a professional manner. Promotes and up-sells spa services and retail.

References and abides by the spa’s Standard Operating Procedures (SOPs), Policies & Forms Manuals.

Maintains knowledge of Kempinski The Spa treatments, services and products. Advises guests on treatments according to their needs.

Records reservations and manages the appointment schedule.

Conducts confirmation calls.

Checks guests in and out, following payment and cash handling procedures.

Updates and manages client profiles.

Prepares daily reports as per SOP.

Remains informed on other resort activities and actively promote the same.

Confidently handles and rectifies guest queries or small complaints.

Maintains complete discretion and confidentially in all communications with guests.

Handles all accidents and guest incidents in a swift and professional manner.

Maintains a clean and neat working environment

Ensures there are enough towels and supplies when an attendant is not available.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

View the original posting

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Summary

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