Summary
IHG Hotels & Resorts is hiring a Spa Receptionist in Kuwait City, Kuwait. The role welcomes spa guests, manages bookings and appointments, and provides information about treatments, services, packages, and products. Duties also include handling inquiries, processing payments, maintaining transaction records and the reception area, and assisting with retail sales. No qualifications, salary, or visa conditions are stated.
The posting
As published on ihgplc.com. Pulled from the employer's site and shown as they wrote it.
•Guest Reception: Greet and welcome guests as they arrive at the spa, ensuring they feel comfortable and informed.
•Appointment Management: Manage spa bookings, schedule appointments, and coordinate with spa therapists to ensure smooth operations.
•Information Provision: Provide detailed information about spa treatments, services, packages, and products.
•Communication Handling: Handle guest inquiries, phone calls, and emails promptly and professionally.
•Transaction Processing: Process payments, manage billing, and maintain accurate records of transactions.
•Reception Area Maintenance: Ensure that the reception area is clean, organized, and reflects the relaxing atmosphere of the spa.
•Retail Assistance: Assist with retail product sales by recommending appropriate spa products to guests.