Summary
TFG Hospitality is seeking a Spa Supervisor for its Dubai operations. The role oversees daily spa activities, guest appointments and service, hygiene standards, equipment and stock, while supporting reporting and audits. The supervisor supports and coaches spa team members, helps coordinate shift coverage, and promotes treatments and retail products. Applicants should have at least two years of supervisory or senior therapist experience in a luxury spa, strong spa treatment and guest service knowledge, and a professional spa therapy qualification.
The posting
As published on tfghospitality.com. Pulled from the employer's site and shown as they wrote it.
Overview
About The First Group Hospitality
The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.
For more information, visit tfghospitality.com
Job Description
Operations & Standards
- Supervise daily spa operations, ensuring smooth guest flow and adherence to SOPs.
- Monitor cleanliness, hygiene, and readiness of treatment rooms and public areas.
- Oversee stock levels of professional products, linens, and amenities; coordinate replenishment as needed.
- Ensure proper use and care of spa equipment and treatment tools.
- Assist the Wellness Manager with operational reporting and audits.
Guest Experience
- Greet and engage with guests, ensuring a warm and professional welcome.
- Manage appointment scheduling and ensure seamless guest journeys.
- Handle guest concerns or feedback promptly, escalating when necessary.
- Support the delivery of personalized spa experiences and service recovery.
Team Supervision
- Supervise and support therapists, receptionists, and attendants during shifts.
- Ensure team members are following service protocols, grooming standards, and professional conduct.
- Conduct on-the-job training and coaching as directed by the Wellness Manager.
- Assist in preparing rosters, ensuring adequate coverage during peak periods.
Business & Sales Support
- Promote upselling of spa treatments, packages, and retail products.
- Monitor daily treatment and retail performance; provide feedback to the Wellness Manager.
- Support retail inventory control and monthly stocktaking.
- Assist with the execution of spa promotions and seasonal offers.
Desired Skill & Expertise
Qualifications & Skills
- Minimum 2 years’ experience in a supervisory or senior therapist role in a luxury spa.
- Strong knowledge of spa treatments, product houses, and guest service standards.
- Excellent communication and leadership skills.
- Ability to multitask and remain calm under pressure.
- Financial awareness with basic understanding of spa KPIs and sales performance.
- Professional spa therapy qualification required; management or training certifications are an advantage.
Core Competencies
- Service excellence and guest focus
- Team leadership and coaching
- Operational efficiency
- Retail and upselling skills
- Professionalism and attention to detail