Summary
TFG Hospitality, part of The First Group Hospitality, is a Dubai-headquartered hotel management and hospitality company. The therapist will deliver spa treatments, tailor them to guest preferences, explain procedures and aftercare, and maintain accurate treatment records. The role also includes preparing treatment rooms, following hygiene and safety protocols, supporting spa promotions, and recommending retail products. Applicants should have a recognized spa therapy qualification such as CIDESCO, CIBTAC or ITEC, and at least three years of experience in a luxury spa or wellness environment.
The posting
As published on tfghospitality.com. Pulled from the employer's site and shown as they wrote it.
Overview
The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners.
As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement.
Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market. For more information, visit tfghospitality.com
Job Description
Treatment Delivery
- Perform a wide range of spa therapies and wellness treatments (massages, facials, scrubs, wraps, and signature rituals) to the highest professional standards.
- Customize treatments to guest preferences and wellness goals.
- Maintain accurate treatment records and follow all treatment protocols.
- Ensure punctuality and readiness for all scheduled appointments.
Guest Experience
- Provide a warm, professional welcome and deliver an exceptional guest journey.
- Explain treatment procedures, benefits, and aftercare to guests.
- Handle guest concerns with care, escalating where necessary to the Spa Supervisor.
- Promote spa facilities, wellness programs, and encourage repeat visits.
Team & Operations Support
- Ensuring treatment rooms are always clean, equipped, and guest ready.
- Always adhere to grooming standards and professional conduct.
- Support colleagues during peak periods and work as part of a cohesive team.
- Follow all health, safety, and hygiene protocols, including sanitization of tools and rooms.
Retail & Business Contribution
- Recommend and upsell retail products aligned with guest needs.
- Support achievement of treatment and retail sales targets.
- Participate in promotions, spa events, and new service launches.
- Monitor stock usage and report needs to the Spa Supervisor.
Desired Skill & Expertise
Qualifications & Skills
- Recognized spa therapy qualification (CIDESCO, CIBTAC, ITEC, or equivalent).
- Minimum 3 years’ experience in a luxury spa or wellness environment.
- Strong knowledge of massage techniques, facial treatments, and body therapies.
- Excellent communication and guest service skills.
- Professional appearance, positive attitude, and team spirit.
- Multi-skilled therapists with yoga, fitness, or holistic certifications are an advantage.
Core Competencies
- Guest-Centric Service Excellence
- Technical Proficiency in Spa Therapies
- Professionalism and Grooming
- Teamwork and Flexibility
- Retail and Upselling Skills