Summary
Kempinski Hotels is seeking a Spa Therapist in Doha, Qatar. The role involves delivering spa treatments, tailoring services to guest needs, recording preferences and following up on guest satisfaction. Responsibilities also include managing supplies, maintaining treatment-room hygiene and equipment, meeting sales targets, and recording daily sales. The therapist may also cover reception and assist with demonstrations or events.
The posting
As published on kempinski.com. Pulled from the employer's site and shown as they wrote it.
To take 100% responsibility to ensure you deliver and exceed the guests’ expectations in accordance with spa's vision, core values and all related brand standards, procedures and policies.
- To deliver treatments and whole spa experience to high standard and ensure the guests’ needs are cared for. This means tailoring treatments where needed in accordance with training.
- To ‘connect’ and communicate with your guests. Get to know and understand them and record preferences and information as required.
- To be very knowledgeable of all treatments offered and aware of any promotions on offer at any given time.
- Ensure that the handover is completed in the guest journey as per the outlined standard, follow up on treatment experience, expectations and satisfaction and act on any discrepancies.
- Following scheduled roster and daily appointment schedule.
- Manage levels of professional stock and supplies.
- Reference and abide by the spa’s standard operating procedures & policies.
- Day to day responsibility for equipment, products, cleanliness and hygiene of the treatment areas & rooms.
- Responsible for achieving sales targets as set by the hotel.
- Assist with demonstrations/ events as required.
- Must adhere to training as set down by the Spa Manager and Head Therapist.
- To use the correct quantities of products as specified by the manufacturer and not exceed that amount.
- To supervise and conduct the safety of users and equipment at the Spa and to receive training to ensure that all relevant legislation pertaining to the Health and Safety and Hygiene standards are implemented and monitored within the spa.
- To maintain a high standard of appearance and personal hygiene as per Resense policy.
- To always be punctual and prepared in advance of treatments.
- Ensure that daily sales figures are accurately recorded.
- To be adaptable and accountable for all actions.
- To cover reception as and when required.
- Courtesy to guests and other members of staff at all times