Summary
talabat, part of Delivery Hero, is hiring a Store Operations Supervisor for its tMart grocery service in Manama, Bahrain. The role oversees store operations during a shift, including staff scheduling, replenishment, receiving, stock control, and accurate picking and packing of customer orders. It also involves monitoring fulfillment, reducing shrinkage, maintaining hygiene and safety standards, and improving productivity. Applicants should have 3–5 years of supermarket or restaurant experience; fluent English is required, and Arabic is advantageous.
The posting
As published on deliveryhero.com. Pulled from the employer's site and shown as they wrote it.
About the opportunity
Job Description
When you think of food delivery in the MENA region, we’d be pretty surprised if talabat didn’t pop into your mind first! Since delivering our first order in Kuwait in 2004, we’ve grown quite a lot over the past 17 years.
Today, we deliver hundreds of millions of food orders, grocery items and other products per year, to our customers in nine countries throughout the region with more than 3,000+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches, while our q-commerce concept, talabat mart, now delivers groceries to customers in Bahrain, Egypt, Jordan, Kuwait, Oman Qatar, and the UAE in 30 minutes or less!
Our philosophy is to make sure we do what is right for our ecosystem - our customers, our partners, our people, our riders, and the communities in which we operate. Our #techforgood program allows our customers a safe and convenient way to contribute to important causes in their community through donating to local and international charities directly on talabat with a focus on food insecurity in the region. Since its inception in 2020, we have facilitated the donation of well over 1 million meals to those in need, as well as donated over $1.5 million to charity with the help of our partners and customers. talabat is part of Delivery Hero, the global leader in online food delivery and q-commerce.
As Talabat continues to grow and keep ahead of the curve we have launched our very own end-end grocery service across the MENA region: tMart
We’re looking for Store Leadership to join the team and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!
Responsible for the operations of the store during his shift, in terms of end to -end operation: managing staff , Ordering, Inbound receiving, stocking, Pick and pack orders
Manage all store operations (i.e. selecting people, scheduling shifts, routine and preventive maintenance, …)
Ordering / Store replenishment: by Ensure proper stock in stores (No OOS or OVS) and help to assess the inventory and issue orders based on the input and assessment of demand planner plus physical stock assessment
Inventory management: Ensuring effective stock control function and practices. Support Implementation of inventory process to ensure adequate stock levels and accurate inventory by conducting Store Stock take & Cycle count based on the agreed schedule
Inbound receiving: During his shift , to ensure Accurate receiving of orders as per policies & SOP
Outbound: During his shift , to ensure Efficient and accurate picking and packing of customer orders, as per SOP
Monitoring fulfillment processes and recommend improvements to increase productivity and profits.
What you need to be successful
Qualifications
You have at least 3-5 years of experience in supermarket or restaurant
You are someone energized by the unknown and look forward to learning each day on the job.
Good communication skills, and always like to be hands-on with several tools.
Additionally, you have robust interpersonal and intercultural skills.
Language skills: Fluent English and Arabic would be highly advantageous.
Ensuring implementation of actions pertinent to store-related shrinkages
Supervising the effective implementation of hygiene, sanitation, security and safety standards, as well as service level standards and ensuring a high level customer service both internally and externally during his shift
Who we are
Company Description
talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.