Summary
FitnGlam, part of Arada, is hiring a Studio Host for its Abu Dhabi location. The role welcomes members, prospects and visitors, supports trial bookings, and helps create a premium studio experience that encourages client satisfaction and retention. Responsibilities include maintaining reception and studio presentation, following health, safety and hygiene standards, and completing opening or closing procedures. Customer service or hospitality experience is required.
The posting
As published on arada.com. Pulled from the employer's site and shown as they wrote it.
About us
FitnGlam is more than a fitness club. We're a community created by women, for women — a space designed to inspire, empower and help every member become the strongest, most confident version of herself.
Bringing together world-class fitness facilities, expert coaches, boutique classes and premium wellness experiences, we create an environment where women can focus on their health, wellbeing and personal goals.
Behind every FitnGlam experience is a passionate team committed to making our members feel welcomed, supported and inspired. As we continue to grow across the UAE, we're looking for talented people who share our energy, ambition and passion for creating exceptional experiences.
Join FitnGlam and be part of a community that's changing the way women experience fitness and wellbeing.
Role Purpose:
The Member Service is the first point of contact for every client, prospect, and visitor at Platform Studios, reporting directly to the Studio Manager, the Studio Host turns walk-ins, enquiries, and client touchpoints into trial bookings, while delivering the warm, premium experience that builds long-term client loyalty. the Studio Host ensures every interaction supports client experience and satisfaction, retention, and studio revenue.
Key Responsibilities:
Client Welcome & Service Experience: Greet every client, guest, and visitor with a warm, professional, brand-aligned welcome that reflects Platform’s premium boutique positioning, from arrival to departure.
Studio Presentation: Maintain an immaculate, organized, and welcoming reception, lounge, and studio floor at all times, in line with Platform’s brand and ambience standards.
Health, Safety & Hygiene: Ensure compliance with health, safety, and hygiene standards in the front-of-house.
Opening & Closing: Open and/or close the studio in line with operational checklists and security procedures.
What you'll bring:
Skill, Knowledge & Experience
Client-Centric Mindset: A genuine passion for delivering outstanding customer experiences, with the ability to anticipate client needs and consistently go above and beyond to exceed expectations.
Attention to Detail: A keen eye for studio cleanliness, presentation, and ambience, ensuring the space consistently meets Platform Studios' brand requirements.
Adaptability: Able to manage a fast-paced, ever-changing studio environment with composure, flexibility, and professionalism — including peak periods and client escalations.
Behaviour & Team Relations: Maintains a positive, respectful, and supportive attitude with colleagues and management, contributing to a collaborative team culture and reflecting club values both with clients and behind the scenes.
Experience in Customer Service or Hospitality.
Using GenAI in Your Application Process
To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.
Why join Arada?
At Arada, you'll have the opportunity to contribute to projects that transform communities while working alongside talented professionals in a culture that values innovation, collaboration and continuous growth. We are committed to creating an inclusive workplace where everyone has the opportunity to thrive and make a meaningful impact.
Equal Opportunity Statement
Arada is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals and make employment decisions based on merit, experience and business needs.