Summary
Wynn Al Marjan Island is seeking a Supervisor for its EGM Operations team at its resort in Umm Al Quwain, United Arab Emirates. The role involves supervising EGM Attendants, overseeing payouts and transactions, monitoring machine performance, and ensuring compliance with internal controls and GCGRA requirements. Candidates need 3–5 years of EGM operations experience, including 1–2 years in a leadership or supervisory role, and must be able to obtain and maintain a valid gaming license. The posting states that salary is paid in AED but does not specify an amount.
The posting
As published on wynnalmarjanisland.com. Pulled from the employer's site and shown as they wrote it.
About Wynn Al Marjan Island:
Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.
About the Position:
Wynn Al Marjan Island is currently seeking a Supervisor to join the resort’s EGM Operations team.
The primary duties and responsibilities of this role are:
Lead and support EGM Attendants to ensure consistent delivery of exceptional service for premium guests
Oversee jackpot payouts, hand pays, account verifications, and sensitive transactions to ensure accuracy and proper documentation
Monitor EGM machine performance, coordinate with technical teams, and initiate timely resolutions for malfunctions or irregularities
Ensure adherence to internal controls, operational policies, and GCGRA requirements across the EGM floor
Manage guest escalations with professionalism, discretion, and sound judgment
Oversee the presentation, cleanliness, and readiness of the EGM environment to maintain a high‑quality guest experience
Support and supervise promotional activities, special events, and EGM‑related programs
Prepare and review shift reports, incident logs, and performance summaries
Contribute to training, coaching, and ongoing development of EGM Attendants
Collaborate with Surveillance, Security, and Technical Services to ensure safe, compliant, and well‑coordinated operations
About You:
The ideal candidate for this position will have the following experience and qualifications:
High school diploma or equivalent required; additional education in hospitality or business is preferred
Minimum 3–5 years of experience in EGM operations, with at least 1–2 years in a leadership or supervisory role
Strong understanding of EGM functionality, payout procedures, and operational controls
Excellent communication, leadership, and conflict‑resolution skills
Proven ability to manage high‑value guests with discretion, professionalism, and service excellence
Proficiency in spoken English; additional languages are an advantage
Familiarity with gaming management systems and reporting tools
Flexible availability, including evenings, weekends, and holidays
Must be able to obtain and maintain a valid gaming license
About Wynn Al Marjan Island’s Benefits:
We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.