Summary
Mashreq is hiring a Team Leader for credit card sales in the Retail Banking Group. The role leads a sales team to meet monthly credit card acquisition and balance-building targets, manage leads, and improve productivity and conversion rates. Responsibilities include coaching and training agents, reviewing sales KPIs, ensuring regulatory compliance, and coordinating with Sales Strategy and Product teams. The posting identifies the country as the United Arab Emirates but does not specify a city, salary, or visa conditions.
The posting
As published on mashreq.com. Pulled from the employer's site and shown as they wrote it.
Key Responsibilities:
- Achieve Sales Targets: Deliver monthly credit card acquisition and balance-building goals through direct sales channels.
- Lead Management: Ensure effective utilization of leads, monitor allocation, and implement customer engagement strategies.
- Drive Productivity: Set clear performance goals for the team, track daily activity, and monitor conversion rates.
- Sales Effectiveness: Develop impactful sales pitches and objection-handling techniques to maximize customer acquisition.
- Team Coaching: Mentor and motivate the sales team, providing structured feedback and support to improve performance.
- Compliance & Quality: Ensure all sales activities adhere to regulatory and compliance standards while maintaining high service quality.
Performance Analysis: Review sales reports and KPIs to identify gaps, opportunities, and areas for improvement.
- Recruitment & Training: Hire, train, and certify direct sales agents, building a high-performing team with low attrition.
- Collaboration: Work closely with Sales Strategy and Product teams to align field activities with business objectives.
- Continuous Improvement: Adapt sales strategies based on market trends, customer insights, and competitive positioning.