Summary
SAP is seeking a Technical Quality Manager / Success Plan Manager in Riyadh to advise customers and act as an escalation point for complex SAP transformations. The role includes managing customer risks and delivery challenges, leading executive governance and quarterly business reviews, and developing strategies to improve adoption and value realisation. Applicants should have consulting and stakeholder-management experience, deep expertise in at least one SAP functional or technical domain, and a record of managing complex implementations.
The posting
As published on sap.com. Pulled from the employer's site and shown as they wrote it.
Job Description
Bring it
As a Technical Quality Engineer / Success Plan Manager (TQM/SPM), you will serve as a trusted advisor and primary escalation point for our customers, leveraging deep expertise in complex SAP transformations to help customers run better. You will assess customer-related risks, adoption concerns, and delivery challenges thoughtfully, developing strategic mitigation approaches that ensure smooth delivery and consistently high-quality service engagement. Your transformation expertise will enable you to guide customers through intricate SAP implementations, optimising their operational capabilities and driving sustainable business improvement.
Build it
Beyond technical excellence, you will build and nurture executive-level customer relationships grounded in trust and strategic value advisory. You will establish, lead, and maintain governance cadence including Executive Steering Committees, Quarterly Business Reviews (QBRs), and ongoing status and value reporting. You will develop and implement comprehensive customer value advisory strategies that align customer needs with SAP solution delivery, driving adoption and maximising value realisation throughout the entire customer journey. Your focus will be on establishing yourself as a trusted strategic partner, developing deep customer relationships that enable you to deliver meaningful advisory support and measurable business outcomes.
A key focus of your work will be driving measurable improvements in customer adoption rates through successful engagement strategies that enhance service delivery and reduce implementation risks. Throughout all of this, you will demonstrate exceptional consulting and stakeholder management capabilities, leveraging excellent communication, presentation, and problem-solving skills to navigate complex customer environments and deliver meaningful business outcomes.
Belong
In this pivotal role, you will transform your deep technical knowledge and proven customer engagement experience into strategic value for SAP and our clients. By leveraging your expertise across complex SAP transformations and your track record of managing intricate implementations, you will drive successful customer outcomes that directly contribute to SAP's growth and market leadership. Your ability to build trusted customer relationships, implement forward-thinking engagement strategies, and deliver compelling customer value advisory support positions you as a key architect of lasting partnerships and measurable business impact.
Qualifications
Required Skills & Experience
We are seeking a professional with proven expertise in consulting, stakeholder management, and customer engagement, combined with deep technical knowledge of SAP solutions and a track record of driving measurable business outcomes.
- Proven ability to establish, lead, and maintain executive governance cadences including Executive Steering Committees and Quarterly Business Reviews. Demonstrated success in managing complex customer relationships and translating business requirements into strategic delivery outcomes.
- Deep technical expertise in at least one SAP Functional or Technical domain (Technical Architecture, Enterprise Architecture, Finance, Supply Chain, Procurement, SuccessFactors, Integration Suite, SAP BTP, Analytics, or Data Management). Ability to bridge business objectives with SAP solution capabilities and provide trusted advisory support.
- Proven track record of driving customer adoption and value realisation through strategic engagement strategies. Demonstrated ability to manage complex implementations, mitigate delivery risks, and deliver measurable improvements in customer outcomes. Exceptional communication, presentation, and problem-solving skills with the ability to navigate complex stakeholder environments.
Additional Information
About SAP
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.
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