Summary
Intertec Systems is seeking a Technical Support Engineer in Dubai to manage and troubleshoot Microsoft Windows Server and Exchange environments. The role provides client support and escalation handling, manages Active Directory, Office 365, patching, backups and virtual machines, and performs root-cause analysis. Applicants should have 7–8 years of IT infrastructure experience, including at least 3 years managing large IT projects. A relevant engineering degree, server or storage certification, ITIL Foundation, and strong communication and problem-solving skills are required.
The posting
As published on intertecsystems.com. Pulled from the employer's site and shown as they wrote it.
Job Title: Technical Support Engineer
Job Purpose: Microsoft Windows Servers Management & Troubleshooting
Qualification: Bachelor of Engineering in IT or related fields
Certification:
- Professional Certification in Server/Storage domain (MCSE/MCSA)
- ITIL (Minimum Foundation Level).
- Excellent understanding of IT Service Management and underlying Processes
Experience:
- Minimum of 7-8 years’ experience in the IT Infrastructure domain with at least 3 years’ experience in managing large IT Projects.
Responsibilities:
- Proficiency in Microsoft Windows 2012, 2016 and 2019 operating systems and Exchange (2016/2019/O365 Online) products.
- Solid understanding and experience of Mail flow in an enterprise environment.
- Solid understanding and experience of Windows servers, maintenance, and troubleshooting.
- Understand various access methods including POP, IMAP, OWA, MAPI, Outlook Anywhere
- Experience with mobile devices and their respective administrative tools such as BES, GOOD, and Active Sync
- Working knowledge of Windows 2008/2012/2016 Active Directory and VM technology
- Familiar with configuration and usage of all email clients and mobile devices/smartphones
- Serve as an escalation point for Exchange Server management and operational issues.
- Provide day-to-day prime and non-prime support to the client.
- Solid understanding on Active Directory (AD), AD domain trust, DNS, Active Directory Federated Services (ADFS), Group Policy Object (GPO) management, Lightweight Directory Access Protocol (LDAP).
- Windows Server Update Services (WSUS).
- Knowledge on Physical (Dell, HP, IBM) and virtual (VMware/Hyper-V) servers
- Knowledge on Client/server hardware and software configuration
- Knowledge on Networking concepts
- Must have Creating and/or modifying scripts (batch, vbs, PowerShell) proficiency.
- Working Experience in Antivirus Management, Windows Security patch Management (SCCM )
- Knowledge on Microsoft SQL Server
- Ability to participate in complex, cross-functional problem-solving initiatives.
- Performing accurate RCA’s for all incidents being reported.
- Experience in both PowerShell and GUI Exchange Toolset.
- Proficient in troubleshooting issues with Active Directory, GPO, Exchange, O365, Microsoft Cluster Services and Microsoft Azure.
- Knowledge about Enterprise backup & restore systems like Veeam, Netbackup, and Micro focus Data protector and etc.
- Basic Knowledge about Server, storage Hardware.
- Excellent communication skills and customer service ethos.
Mandatory:
- Windows Server Management
- SCCM/Patch Server Management
- Active Directory
- Microsoft Exchange
- Office 365 Management
- Backup Management
- VM Management
- Good communication
- Flexibility
- Dedicated
- Problem Solving
- Interpersonal Skills
- Planning and organization
- Communication
- Conflict Resolution
- Critical Thinking