Summary
Quest Global is an engineering services provider. The Technical Writer creates and maintains product manuals and procedures for oil and gas tools, drawing on existing documentation and working with subject matter experts and technicians. The role also involves organizing content and updating it based on end-user feedback and tool usage. Desired qualifications include a mechanical engineering degree and experience with documentation tools, XML authoring, content management, and agile development.
The posting
As published on quest-global.com. Pulled from the employer's site and shown as they wrote it.
Job Requirements
At Quest Global, it’s not just what we do but how and why we do it that makes us different. With over 25 years as an engineering services provider, we believe in the power of doing things differently to make the impossible possible. Our people are driven by the desire to make the world a better place—to make a positive difference that contributes to a brighter future. We bring together technologies and industries, alongside the contributions of diverse individuals who are empowered by an intentional workplace culture, to solve problems better and faster.
The Technical Writer will be responsible for creating and maintaining support material such as Product Manuals, procedures for O&G tools from Content Management tool. As a member of a small, dynamic documentation team and an integral part of the enterprise organization within an agile environment, he or she will make sure that instructional guides and reference manuals are clear enough for new users and detailed enough for advanced ones.
Essential Responsibilities:
- Generate technical content from existing documentation and tool manuals of O&G tools
- Strategize, Plan and execute content level and description
- Collaborate with SME and AMO technicians and suggest Event-based Maintenance (EBM) strategies instead of Levels of Maintenance (LoM) based on tools usage and repair cycles
- Interact with technicians (end-users) and update chunks for improved productivity
- Write engaging content from AMO's technician point of view
We are known for our extraordinary people who make the impossible possible every day. Questians are driven by hunger, humility, and aspiration. We believe that our company culture is the key to our ability to make a true difference in every industry we reach. Our teams regularly invest time and dedicated effort into internal culture work, ensuring that all voices are heard.
We wholeheartedly believe in the diversity of thought that comes with fostering a culture rooted in respect, where everyone belongs, is valued, and feels inspired to share their ideas. We know embracing our unique differences makes us better, and that solving the worlds hardest engineering problems requires diverse ideas, perspectives, and backgrounds. We shine the brightest when we tap into the many dimensions that thrive across over 21,000 difference-makers in our workplace.
Work Experience
Desired Characteristics:
- Have worked on user documentation, preferably online as well as PDF
- Content Management and application development know-how would be a plus
- Experience with Content Management modeling tools
- Experience with various documentation tools (e.g. Documentum)
- General knowledge on agile software development
Tools
Proficiency in MS Office, Adobe InDesign, Adobe Illustrator, XML authoring (Arbor text/Madcap Flare etc.)
Additional skills
- CAD tools such as SolidWorks, etc.
Candidate Background and competencies
Education & Experience
- BE/B tech or equivalent degree in Mechanical Engineering
- Experience in Oil & Gas and systems comprising of Mechanical, Electronics and Software functionality will be a plus.