Summary
Accor is hiring a Telecommunications Agent for SO/ Ras Al Khaimah in the United Arab Emirates. The role involves answering and routing calls, assisting guests with inquiries, wake-up calls and messages, and relaying information to hotel teams. The agent also maintains call and service-request logs and supports emergency communications. A high school diploma or equivalent is required; customer service or call-handling experience is preferred, and the posting specifies a German speaker.
The posting
As published on accor.com. Pulled from the employer's site and shown as they wrote it.
Company Description
SO/ Ras Al Khaimah is part of a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant-garde design and creative approach to the world of luxury. This is a place where we celebrate brilliant individuals – you, our SO/ Icons. Welcome to your invite to the Front Row, a place where self-expression and experience count in equal measure.
Job Description
• Call Handling: Answer and route incoming calls promptly and professionally.
• Guest Requests: Assist with guest inquiries, wake-up calls, and message delivery.
• Communication: Relay information to departments and staff accurately.
• Documentation: Maintain call logs and service requests.
• Support: Assist with emergency communication procedures.
Qualifications
• High School diploma or equivalent.
• Experience in customer service or call handling preferred.
• Clear communication and telephone etiquette.
• Multitasking and problem-solving abilities.
• Familiarity with telecommunication systems.