Summary
Mashreq is hiring a Telesales Team Leader for its Retail Banking Group in the United Arab Emirates. The role leads the team’s sales lead generation, manages calling projects and schedules, and works to improve lead quality, conversion, cost efficiency and customer satisfaction. Responsibilities include monitoring calls, coaching and assessing agents, recruiting and training staff, designing sales scripts and making decisions on shifts, leave and team performance. No salary or specific candidate qualifications are stated.
The posting
As published on mashreq.com. Pulled from the employer's site and shown as they wrote it.
Responsible for delivery by the team of sales leads targets.
To ensure that number of unqualified leads are below 3%
Ensure efficient execution of projects, which entails holding short-term workshops for setting goals, game plans, identify dominant buying motives.
Building value propositions around dominant buying motives, examine obstacles, review sales approach / tactics used and identify winning strategies.
Liaise with Sales Approach Development Manager & CKBM for calling programs and adequate lists.
Schedule projects to generate sales leads and accurately plan for capacity to enable consistent sales conversion level.
Generate competitive knowledge and create benchmark standards for the team.
Measure and improve cost efficiency of Telesales by optimal utilisation of resources.
Plan and recommend technology support and requirements to increase automation, streamline processes and improve productivity of the Telesales agents.
Design performance measurement metrics, evaluate and action.
Call monitoring, coaching and feedback of Telesales agents.
Develop and conduct quizzes to evaluate product knowledge, assess results and flow with coaching and counselings.
Select, recruit, train, certify and deploy Telesales Agents.
Design scripts for effective product presentation for different products in related different campaigns.
Ensuring smooth operations of job flows by having adequate lists, sufficient staff and assigning exact jobs.
Continually revise ideas, approaches in response to different calling lists and understanding prioritising the incoming jobs.
Responsible for making decisions on telesales strategy, processes and training requirements for team members.
Conducting appraisal performance / MBO reviews for the team.
Position quota decisions on lead generation and adjustments to accommodate employee illness, vacation and holidays.
Required to make decisions on work shifts, break scheduling and leave applications.
Required to make decisions on any matters relating to improving leads generation and customer satisfaction.