Summary
United Al Saqer Group is seeking a receptionist for a newly established veterinary practice in Abu Dhabi, with services including veterinary care, daycare, grooming and retail. The role includes welcoming clients, handling calls and appointments, monitoring client flow, managing records, filling prescriptions and discharging patients. Applicants should be proficient in Arabic and English and Microsoft Office, with previous front-desk or customer-facing experience. Strong organization, communication and multitasking skills are required.
The posting
As published on alsaqergroup.com. Pulled from the employer's site and shown as they wrote it.
We are looking for an enthusiastic receptionist to join this newlyestablished practice in Abu Dhabi. The successful candidate will be in charge of
receiving, organizing and centralizing all the activities related to (1) veterinary nursing within the clinic area and the main helping hand of the veterinary team (2) Daycare (3) Grooming and (4) Retail. We will offer several services, all under the umbrella of the clinic.
Key Responsibilities:
• Provide top-notch customer service, being attentive to client and pet needs.
• Identify and work compassionately with clients in various emotional states.
• Work patiently with distressed, frustrated or disgruntled clients.
• Answer and triage phone calls from clients. Schedule appointments and schedule procedures.
• Check-in clients. Monitor client flow from check-in to discharge.
• Monitor schedule and flow. Client call backs.
• Managing record requests between other hospitals and specialty practices.
• Fill prescriptions. Discharge patients.
About the Company:
Groomy is a leading and revolutionizing pet grooming facility with a focus on natural products and personalized care for each pet. Our comprehensive services include haircuts, deshedding, paw pad shaves, sanitary trims, eye and ear cleaning, and precise nail trimming.
Committed to providing a calm and stress-free atmosphere, Groomy ensures pets have a positive grooming experience.
Groomy is dedicated to creating a nurturing experience that helps pets look and feel their best!
Required Qualifications:
Arabic and English language proficiency
Microsoft office proficiency
Key Skills:
Customer service and client communication
Phone handling and appointment scheduling
Basic computer and administrative skills
Organization and multitasking abilities
Additional Requirements:
Previous experience in a front-desk or customer-facing role
Ability to maintain a professional and welcoming demeanor
Comfortable using scheduling software or CRM systems
Reliable, punctual, and able to manage a fast-paced environment