Summary

Accor is hiring a Waiter / Waitress at Raffles Al Areen Palace Bahrain in Manama. The role involves preparing the outlet for service, presenting menus, serving food and beverages, maintaining service stations, and responding to guest needs and complaints. Applicants should have secondary education and a hospitality-related degree or diploma, with 1–2 years of waiter or waitress experience in a five-star hotel and advanced business English. Arabic or another second language, food and beverage knowledge, and experience in the Middle East are also sought.

The posting

As published on accor.com. Pulled from the employer's site and shown as they wrote it.

Company Description

Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.

Job Description

1.Ensure correct uniform standards are followed at all times.

2. Ensure the guests of the outlet experience an enjoyable, expertly served beverage/dining experience by following the outlet sequence of service.

3. Maintain a thorough knowledge of the restaurant menu & daily specials at all times

4. To be familiar with the beverage service including stemware used and appropriates garnishes.

5. Anticipate and service of guests' requirements at all times

6. Prepare the outlet ready for service according to the outlet standard operating procedure or as per the specific manager’s instructions

7. Ensure service stations are constantly cleared & re-stocked during service

8. Serve and clear food and beverage items in an unobtrusive and professional manner

9. Present menus and explanations for all menu items as well as specials of the day.

10. Ascertain a guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved.

11. To report all accidents or guest complaint immediately to a manager.

12. Ensure expiration dates or perishable items are checked on a daily basis & stored in accordance to HACCP standards

13. To respond properly in any hotel emergency or safety situation.

14. To breakdown any buffets, displays or side stations when needed

15. Attend all necessary briefings & training sessions as instructed by the Operations Manager, Food and Beverage

16. Handle cash and credit card procedures according to the guidelines of the accounting department

17. Identify potential problems and ask for assistance before breakdown occurs

18. Perform any duties and special projects as requested by management whether in your own department or any other department in the resort.

Qualifications

Have completed secondary school education
Exceptional communication and interpersonal skills.
Hospitality related Degree or Diploma
Minimum of 1-2 years’ experience as a waiter/waitress in a five star hotel
Advanced levels of Business English
Proficiency in a second language such as, Arabic.
Excellent food & beverage knowledge
The ability to work well under pressure
Excellent attention to detail
Previous experience in Middle east
Experienced in Fire & Life safety system

Additional Information

Opportunity to join the first Raffles in Bahrain
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities.

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Summary

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