Summary
Hilton is seeking a Waiter/Waitress for Waldorf Astoria Dubai International Financial Centre in Dubai. The role involves providing attentive dining service, taking orders through POS systems, recommending menu items, and maintaining dining areas. Candidates should have previous hotel food and drink service experience, strong communication skills, and a commitment to guest service. Luxury hotel experience and knowledge of Forbes standards are advantageous.
The posting
As published on hilton.com. Pulled from the employer's site and shown as they wrote it.
A Waiter/Waitress at Waldorf Astoria Dubai International Financial Centre, a Forbes Five-Star luxury property, embodies the art of refined service by creating bespoke, intuitive, and memorable dining experiences for our guests. The role seamlessly supports exceptional daily operations, anticipates guest needs, elevates sales through thoughtful recommendations, presents food and beverages to the highest standards of excellence, and maintains an immaculate, safe environment, all while upholding the service standards of Waldorf Astoria and Forbes Travel Guide.
Responsibilities
What will I be doing?
As a Waiter/Waitress at Waldorf Astoria Dubai International Financial Centre, you are responsible for serving guests in a gracious, timely, and efficient manner to deliver an excellent guest experience. Specifically, you will be responsible for performing the following tasks to the highest standards:
• Consistently deliver warm, gracious, and anticipatory service, ensuring each guest interaction reflects the elegance, precision, and courtesy.
• Create personalized dining experiences by anticipating guest preferences and responding intuitively to their needs throughout service.
• Demonstrate expert knowledge of the food, wine, and beverage offerings, confidently providing detailed and accurate information regarding ingredients, preparation methods, portion sizes, and dietary or allergen considerations.
• Remain knowledgeable of daily specials, promotions, and menu enhancements, ensuring seamless and engaging communication with guests.
• Apply refined suggestive selling techniques, guiding guests through the menu and enhancing their experience through thoughtful recommendations.
• Accurately and efficiently take food and beverage orders using approved order pads and POS systems, ensuring clear and timely communication with culinary teams.
• Attentively follow up on the dining experience, ensuring guest satisfaction and resolving concerns with empathy, discretion, and efficiency.
• Impeccably prepare and maintain dining areas by setting refined table arrangements with pristine linens, polished cutlery, elegant glassware, and attention to every detail.
• Clear and reset tables with grace and efficiency, maintaining the highest standards of cleanliness, organization, and presentation throughout service.
Qualifications
What are we looking for?
A Waiter/Waitress at Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Previous food & drink service experience in a hotel
• Excellent communication skills
• Positive attitude
• Excellent grooming standards
• Commitment to delivering high levels of guest service
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Previous experience in a luxury hotel brand
• Knowledge of Forbes Standards
What will it be like to work for Waldorf Astoria Hotels & Resorts?
Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!