10 jobs
Serco Middle East is seeking a Contact Centre Operator for an airport contract in Abu Dhabi. The role handles inbound calls, emails and radio requests, logs and follows up on work requests in CAFM, and coordinates with site teams to meet service KPIs. Applicants need at least two years of office experience, strong…
Serco Middle East is seeking an Airport Operations Control Center Analyst in Abu Dhabi to coordinate airport resources and communications with stakeholders and frontline teams. The role monitors service performance, responds to operational issues, documents procedural changes, and reports on client and operational…
Serco Middle East is recruiting for its Electric Buggy Operator talent pool in Abu Dhabi. The operator transports guests around the property, follows designated routes and safety procedures, checks the buggy before use, and provides respectful assistance to passengers with diverse needs. The role works on a shift rota…
Serco Middle East is hiring an Operations Supervisor based at Abu Dhabi Airport. The role leads airport frontline and contact centre operations, coordinates passenger flow and service demand, handles escalations and complaints, and monitors KPIs and SLAs. The supervisor leads and develops a team of approximately 60–75…
Serco Middle East is building a talent pool for Customer Experience Agents in Abu Dhabi. The role involves assisting customers face to face with information, wayfinding and queries, coordinating with service partners, and supporting terminal operations, reporting and safety procedures. Applicants need a high school…
Serco Middle East is seeking a Contact Centre Operator for an airport contract in Abu Dhabi, subject to contract award. The role handles calls and requests received by phone, radio and email, records work requests in the CAFM system, and follows up to ensure they are completed within agreed KPIs. Applicants should…
Serco Middle East is recruiting a Customer Experience Agent for a talent pool in Abu Dhabi, UAE. The role involves assisting customers face to face, providing information and wayfinding support, resolving queries, and coordinating with service partners and terminal operations teams. Applicants must have a high school…
Serco Middle East is a multinational services organization operating in sectors including transport, defence and advisory. The Contact Centre Team Leader will oversee contact centre functions, monitor systems and service levels, coordinate follow-up actions, and support work-order management, reporting and…
Serco Middle East is recruiting a Customer Experience Team Leader for Abu Dhabi Airport, subject to contract award. The role leads customer experience team members during shifts, manages staff deployment and breaks, and coordinates with the client operational team and control centre. The successful candidate will…
Serco Middle East is seeking Customer Experience Agents for a talent pool in Abu Dhabi. The role involves assisting customers with information and wayfinding, resolving queries, and coordinating with the Police, GDRFA and service partners. Agents also support terminal operations, report hazards, and help prepare…