Summary
Jazeera Paints is hiring an Application Support Officer in Riyadh, Saudi Arabia. The role provides software application support, investigates application errors, identifies root causes and escalates serious issues. Duties include handling support tickets against SLAs, tuning performance, and working with technical teams on solution design, delivery and deployment. The officer also provides consulting on initiatives and carries out assigned duties safely and in an environmentally friendly manner.
The posting
As published on jazeerapaints.com. Pulled from the employer's site and shown as they wrote it.
Provide software application support
Performing analyses on software application functionality and suggesting improvements.
Establishing the root causes of application errors and escalating serious concerns to the concerned team members.
Handling application support tickets as per the SLA
Perform performance tuning to improve performance over multiple functions
Engage other technical team members in the design, delivery, and deployment of solutions.
Provide consulting services on new and existing initiatives.
Execute activities related to his/her function in safe and environmentally friendly methods.
To perform any other duties assigned by his direct supervisor / manager