Summary
Naseej is a technology company focused on e-learning, education technology and digital transformation. The Helpdesk Support Trainee will provide first-line application support to customers and internal users, manage and document tickets, resolve common issues and escalate cases when needed. Applicants need a relevant diploma, good Arabic and English communication skills, and must be eligible for the Tamheer program. The role is based in Riyadh, Saudi Arabia.
The posting
As published on naseej.com. Pulled from the employer's site and shown as they wrote it.
Company Description:
Naseej is a leading technology company committed to harnessing the power of digital transformation in learning & knowledge management by enabling our customers to provide rich experiences for their users and adapt to a dynamic technology landscape while reducing their technical burden enabling them to focus on achieving their strategic objectives. And for almost 36 years, Naseej with its branches all over the MENA region had made many contributions to be one of the market leaders in the fields of E-Learning, Edu-Tech & Digital transformation. Naseej website: https://www.naseej.com/
Job Summary:
The Helpdesk Support Trainee will provide first-line application support to Naseej customers and internal users, ensuring support requests are accurately handled, documented, and escalated when required.
Key Responsibilities:
Receive, classify, and manage application-support tickets accurately.
Resolve common and documented user issues independently.
Document ticket activities and resolutions according to Helpdesk standards.
Escalate unresolved cases with complete and accurate technical information.
Communicate professionally with customers and internal support teams.
Follow approved SLA requirements and ticket lifecycle procedures.
Develop a good understanding of the primary functions of supported Naseej products.
Requirements:
Diploma in Information Technology, Computer Science, Information Systems, Software Engineering, or a related field.
Good Arabic and English communication skills.
Strong problem-solving and customer service skills.
Ability to work effectively within SLA and Helpdesk support procedures.
Eligible for Tamheer program.