Summary
National Bank of Fujairah is seeking an Assistant - Customer Relations for its branch operations in Fujairah. The role welcomes and guides customers, supports service requests and applications, handles branch telephone calls, and safeguards security items such as cheque books and returned cheques. The assistant also supports cross-selling referrals, prepares management reports, and may provide on-the-job training to colleagues. A bachelor's degree in a business-related field is required; 1 to 3 years of experience in another financial institution is preferred.
The posting
As published on nbf.ae. Pulled from the employer's site and shown as they wrote it.
Job Purpose
- To welcome and attend the customers and direct them to the appropriate location / work station & provide an express service to the customers (Receiving applications, input the requests in system for authorization for all security items).
- To provide the customer service support with a view to achieving timely and accurate completion of work in line with specified procedures, and delivering quality customer service in line with agreed service standards.
- Cross Sell & Refer the high profiled & wealth customers to the OCR for further cross selling.
- To be a custodian of security items (cheque books, Returned cheques,,,etc).
- To respond & attend to the branch telephone calls.
Key Accountabilities
• Carry out a range of processing/service functions ensuring that the work assigned has been accurately completed within specified timelines.
• Respond to internal and external customers promptly and courteously always providing adequate clarification on the information being given.
• Upon request provide on-the-job training to colleagues
• Prepare reports/statistics requested by line management
Other Accountabilities
- When required, support line management with the implementation of changes or undertaking other project work in own or other work areas.
- Undertake other duties at similar level when required
• Undertake duties at a higher level as required when requested by line/senior management.
Job Context
A general commentary of any aspects of the job that do not fit logically in the other sections e.g. current projects, operating context/environment
- Welcoming & attending the customers & guiding them to the appropriate location as well as delivering the best service to them.
- To be a custodian for security items.
- Insure to coordinate with other colleagues towards achieving the branch assigned target for both sales & service.
Education
Degree / diploma in Commerce or equivalent would be preferred
A minimum degree (Bachelors) in a business related field or equivalent
Experience and Skills
Work Experience:
At least 1 to 3 years in another financial institution would be preferred.
Technical Competencies
Compliance- Retail Banking- Basic
Collaboration-Basic
Customer Focus-Basic
Results Orientation-Basic
Communication-Basic
Agility and Innovation-Basic
Customer Service - Retail Banking- Basic
Sales- Retail Banking- Basic
Product Knowledge- Retail Banking- Basic
Core and Regulatory Banking Systems-Retail Banking- Basic
Process improvement- Retail Banking- Basic
Behavioural Competencies
Agility and Innovation-Basic
Customer Focus-Basic
Collaboration-Basic
Communication-Basic
Results Orientation-Basic