Assistant Learning and Development Manager

Job Location:

Tivoli LA VIE Muscat Hotel & Residences



Tivoli Hotels & Resorts is a collection of luxury hotels and resorts set in idyllic beaches and cosmopolitan locations, from iconic destinations in Europe to the Middle East, and from Brazil to Asia. We are timeless, dedicated, and distinctive — evoking a time when hotel stays were grand experiences and travel meant life slowed down for a while.

Founded in 1933, Tivoli’s long-standing heritage is built on extraordinary service, authentic local experiences, and a genuine dedication to the art of hospitality. If you share a passion for making every guest feel they have arrived somewhere truly special, Tivoli is where your story belongs.

The Assistant Learning & Development Manager supports the implementation of the hotel's learning and development strategy by coordinating, delivering, and evaluating training programs that enhance employee performance, service excellence, and career development. The role plays a key part in building a culture of continuous learning while ensuring compliance with Minor Hotels and Tivoli brand standards.

Learning & Development

• Assist in the implementation of the annual Learning & Development strategy and training calendar.
• Coordinate all mandatory and operational training programs.
• Deliver induction and orientation programs for all new team members.
• Facilitate brand culture, service excellence, and guest experience training.
• Support departmental trainers in planning and delivering monthly training sessions.
• Assist in developing leadership and supervisory development programs.
• Coordinate cross-exposure and cross-training initiatives.
• Promote a culture of continuous learning throughout the hotel.

Training Administration

• Maintain accurate employee training records and training matrices.
• Manage the Learning Management System (LMS) and ensure completion of all online learning modules.
• Prepare weekly and monthly training reports and KPI dashboards.
• Monitor training attendance and certification validity.
• Ensure all mandatory compliance training is completed within required timelines.

Performance & Talent Development

• Support the preparation and execution of Individual Development Plans (IDPs).
• Assist department heads in identifying training needs through Training Needs Analysis (TNA).
• Participate in succession planning and talent development initiatives.
• Coach supervisors and departmental trainers on effective learning techniques.

Compliance

• Coordinate mandatory training including:
  • Fire & Life Safety
  • Health & Safety
  • Food Safety
  • Data Privacy
  • Brand Standards
  • Code of Conduct
• Ensure compliance with Minor Hotels policies and local legislation.
• Support quality assurance and brand audits by maintaining complete training documentation.

Employee Engagement

• Support employee engagement activities and recognition programs.
• Organize learning campaigns, workshops, and awareness events.
• Promote Minor Hotels' culture, values, and service philosophy.
• Participate in CSR, wellness, and colleague appreciation initiatives.

Communication

• Work closely with department heads to identify operational training priorities.
• Liaise with external training providers when required.
• Support the Learning & Development Manager in preparing presentations and training materials.

Qualifications

• Bachelor's Degree in Human Resources, Hospitality Management, Education, Business Administration, or a related field.
• Minimum 2–3 years of experience in Learning & Development, preferably in a luxury hotel.
• Previous experience with Minor Hotels or an international hospitality brand is an advantage.
• Excellent English communication skills; Arabic is an added advantage.
• Strong presentation and facilitation skills.
• Proficient in Microsoft Office (Excel, PowerPoint, Word).
• Experience with Learning Management Systems (LMS).

Competencies

• Training & Facilitation
• Coaching & Mentoring
• Presentation Skills
• Planning & Organizing
• Time Management
• Communication Skills
• Attention to Detail
• Problem Solving
• Teamwork
• Guest Service Excellence
• Adaptability
• Emotional Intelligence

Key Performance Indicators (KPIs)

• New Hire Orientation Completion – 100%
• Mandatory Training Compliance – 100%
• Training Hours per Team Member
• Learning Management System Completion Rate
• Departmental Training Plan Completion
• Training Satisfaction Score
• Brand Audit Training Compliance
• Internal Promotion & Development Rate
• Training Cost Management
• Monthly Training Reports Submitted on Time

Authority

The Assistant Learning & Development Manager is authorized to:

• Coordinate and facilitate training programs.
• Maintain employee learning records.
• Recommend training interventions.
• Support departmental trainers and supervisors.
• Conduct classroom and on-the-job training as assigned.

Working Relationships

Internal

• General Manager
• Director of People & Culture
• Learning & Development Manager
• Department Heads
• All Team Members

External

• Training Providers
• Educational Institutions
• Government Authorities (when applicable)
• Minor Hotels Corporate Learning Team

Brand Expectations

The Assistant Learning & Development Manager is expected to:

• Demonstrate Tivoli and Minor Hotels values in all interactions.
• Lead by example and inspire a learning culture.
• Maintain professionalism, confidentiality, and integrity.
• Deliver memorable learning experiences that contribute to exceptional guest satisfaction.

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