Assistant Outlet Manager – Arabic Speaking

GENERAL ROLE:

As Assistant Outlet Manager – Arabic Speaking at Miraval The Red Sea, your primary role is to support the Outlet Manager in delivering exceptional dining experiences that embody Miraval's philosophy of mindful hospitality, authentic care, and wellbeing. You will oversee the daily operation of the assigned outlet, ensuring service excellence, operational efficiency, colleague engagement, and memorable guest experiences.

You will lead by example on the floor, fostering genuine connections with guests while coaching colleagues to provide intuitive, personalized, and culturally authentic service. As an Arabic-speaking leader, you will play an important role in building meaningful relationships with Arabic-speaking guests, ensuring their preferences, traditions, and expectations are thoughtfully understood and exceeded.

KEY RESPONSIBILITIES:

Please note that the responsibilities outlined below are not exhaustive. Miraval The Red Sea colleagues continuously innovate in caring for the needs of the business, their guests, and their colleagues.

Outlet Operations

• Support the Outlet Manager in overseeing the daily operation of the assigned dining outlet, ensuring smooth, efficient, and consistent service.
• Lead daily briefings, communicate operational priorities, menu knowledge, wellness offerings, and guest preferences.
• Ensure the outlet is maintained to the highest standards of cleanliness, presentation, ambiance, and readiness throughout service.
• Monitor reservations, seating arrangements, guest flow, and table management to maximize both guest satisfaction and operational efficiency.
• Ensure all opening, operating, and closing procedures are completed accurately.

Guest Experience & Mindful Hospitality

• Deliver warm, intuitive, and personalized service that reflects Miraval's philosophy of mindfulness and genuine care.
• Build authentic relationships with guests through thoughtful conversation, attentive listening, and anticipation of their needs.
• Provide exceptional service to Arabic-speaking guests, ensuring culturally appropriate communication and hospitality.
• Handle guest concerns, complaints, and service recovery promptly and professionally.
• Promote Miraval dining concepts, wellness cuisine, specialty beverages, and destination experiences confidently and authentically.

Leadership & Colleague Development

• Supervise, coach, motivate, and develop outlet colleagues during daily operations.
• Support onboarding, departmental training, and continuous coaching to ensure colleagues consistently meet Hyatt and Miraval service standards.
• Foster an environment built on collaboration, inclusion, respect, accountability, and continuous improvement.
• Assist with colleague performance feedback and recognition initiatives.
• Lead shifts confidently in the absence of the Outlet Manager.

Operational Excellence

• Ensure compliance with Hyatt brand standards, Miraval service philosophy, and Food & Beverage operating procedures.
• Monitor service quality, food presentation, beverage standards, and overall guest satisfaction.
• Work collaboratively with Culinary and Stewarding teams to ensure seamless dining experiences.
• Maintain accurate shift reports, guest feedback records, and operational documentation.
• Ensure compliance with food safety, hygiene, sanitation, and HACCP standards.

Financial & Inventory Management

• Assist in controlling departmental expenses while maintaining exceptional guest experiences.
• Monitor beverage, operating supply, and equipment usage to minimize waste.
• Support inventory counts, stock rotation, ordering, and receiving procedures.
• Assist in achieving departmental financial goals through effective labor and operational management.

Health, Safety & Sustainability

• Ensure safe working practices are consistently followed by all colleagues.
• Support Miraval's sustainability initiatives by minimizing waste, encouraging responsible resource usage, and promoting environmentally conscious operations.
• Ensure compliance with all health, safety, fire, hygiene, and sanitation regulations.

GENERAL RESPONSIBILITIES

• Understand and strictly adhere to the Rules & Regulations established in the Colleague Handbook and the hotel's policies on Fire, Hygiene, Health, Safety, and Wellbeing.
• Report for duty punctually wearing the correct uniform and name badge at all times.
• Maintain a high standard of personal appearance and hygiene.
• Maintain positive working relationships with colleagues across all departments.
• Attend and contribute to departmental meetings, learning forums, and hotel initiatives.
• Fully support Hyatt and Miraval operational standards and brand requirements.
• Undertake any reasonable tasks and secondary duties as assigned by the Outlet Manager.
• Project a positive, calm, and mindful attitude at all times.
• Provide courteous, professional, and caring service to colleagues and guests.

QUALIFICATIONS:

• Diploma or Degree in Hospitality Management, Food & Beverage Management, or a related field preferred.
• Minimum 3–5 years of Food & Beverage experience within luxury hospitality, including at least 1–2 years in a supervisory role.
• Previous experience in luxury resorts or wellness destinations is an advantage.
• Strong leadership, coaching, and team development skills.
• Excellent guest engagement and interpersonal communication skills.
• Strong operational knowledge of restaurant service, food and beverage standards, and luxury dining experiences.
• Ability to remain calm and make sound decisions in a dynamic operational environment.
• Fluent in Arabic and English, both spoken and written.
• Proficiency in MS Office and hotel POS systems is preferred.

PHYSICAL DEMANDS (IF ANY):

• Ability to stand and walk for extended periods throughout service.
• Ability to lift and carry trays, supplies, and operational equipment as required.
• Ability to work flexible shifts, including evenings, weekends, and public holidays.

WORK ENVIRONMENT:

• Wellness Destination Resort located in Shura Island.
• Working Indoor and Outdoor as required.