Summary
Four Seasons is hiring an Assistant Spa Manager at its resort in Dubai. The role supports daily spa, wellness, and fitness operations, develops the team, oversees membership performance, and contributes to revenue through retail sales and upselling. Responsibilities also include payroll, inventory, administration, guest feedback, and compliance with brand and safety standards. The package includes a competitive tax-free salary and service charge, accommodation with full board, transportation, insurance, and leave benefits.
The posting
As published on fourseasons.com. Pulled from the employer's site and shown as they wrote it.
About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
The Four Seasons Resort Dubai at Jumeirah Beach with its unparalleled location, fresh approach to luxury and legendary personalized service, has exceeded the high expectations in the ultra- competitive Dubai market. At Four Seasons we believe that our most important asset is our team of employees. The Four Seasons has a tremendous commitment to the development and training of all employees. We ensure that the best packages and finest management structure are in place to guarantee a stable environment in which development is second nature for our employees. Successful Four Seasons candidates will be offered once- in-a- lifetime opportunity rich in personal and professional growth. Four Seasons Dubai at Jumeirah Beach includes five outlets options - from the beachfront Sea Fu restaurant to the rooftop Mercury Lounge, and it includes 237 Dubai luxury hotel rooms – including 49 suites – subtle Arabic design motifs blend with cool, contemporary style, featuring soft backgrounds of blue or green. Dubai is the second largest of the seven Emirates that make up the United Arab Emirates, Dubai is located on the southern shore of the Arabian Gulf. Has a Sub- tropical, arid climate.
What you will do
- Support the daily management of Spa, Wellness, and Fitness operations, ensuring the highest standards of luxury service and operational excellence.
- Drive team performance through coaching, training, mentoring, and continuous development initiatives.
- Support revenue growth through membership sales, retail performance, upselling programs, and wellness experiences.
- Enhance spa and wellness offerings by identifying industry trends and introducing innovative treatments, services, and retail products.
- Oversee the Spa Membership Program, ensuring sales, retention, engagement, and satisfaction targets are achieved.
- Ensure exceptional guest and member experiences by proactively handling feedback, resolving concerns, and personalizing service whenever possible.
- Manage administrative and operational functions, including payroll, inventory control, retail management, contracts, and vendor payment follow-up.
- Monitor compliance with brand standards, health and safety requirements, and departmental policies and procedures.
- Collaborate closely with hotel leadership and cross-functional teams to drive departmental objectives, guest satisfaction, and business performance.
What you bring:
- Previous experience as an Assistant Spa Manager or in a similar leadership role within a luxury hotel, resort, or wellness environment.
- Proven ability to lead, motivate, and develop high-performing teams.
- Strong understanding of spa, wellness, fitness, and luxury guest service operations.
- Demonstrated success in driving revenue through memberships, retail sales, and upselling initiatives.
- Experience managing budgets, payroll, inventory, and day-to-day operational administration.
- Excellent communication, interpersonal, and guest recovery skills.
- Strong organizational and problem-solving abilities, with a hands-on and proactive approach to leadership.
What we offer:
- Competitive tax-free salary and service charge.
- Complimentary accommodation with full board meals.
- Transportation to and from work.
- Medical and life insurance coverage.
- Annual leave, home leave ticket, and end-of-service benefits.
- Access to fitness, recreational, and social activities.
- Learning, development, and global career growth opportunities
Schedule & Hours:
- 5 days per week over 48 working hours