Summary
Abu Dhabi Islamic Bank (ADIB) is seeking an Associate Relationship Officer in Dubai to provide operational and customer service support to its Community Banking coverage team. The role handles account opening, maintenance, service requests, documentation checks, client enquiries, complaint follow-up, and tracking pending cases. It also supports KYC/ODD updates and coordinates with internal teams to meet compliance requirements and resolve client requests. Applicants need a bachelor’s degree, computer and MS Office skills, and customer service or administrative internship experience; banking experience is preferred.
The posting
As published on adib.ae. Pulled from the employer's site and shown as they wrote it.
Role: Associate Relationship Officer
Location: Dubai
Role Purpose:
Provide end-to-end operational and service support to the coverage team within Community Banking.
The Relationship Officer ensures seamless execution of account opening, maintenance, and service-related activities for the assigned portfolio, while maintaining high service standards, documentation accuracy, and compliance with internal policies and regulatory requirements.
Key Accountabilities of the role
- Provide full operational and customer service support to the Regional Manager and assigned Relationship Managers.
- Manage end-to-end processing of account opening, maintenance, and service requests for portfolio clients.
- Review and prepare documentation, ensuring completeness, accuracy, and compliance with internal and regulatory requirements.
- Coordinate with internal departments (Operations, Compliance, Legal, Risk, etc.) to ensure timely execution of client requests.
- Support KYC/ODD updates, RIM alignments, licensing documentation, and client profile maintenance.
- Handle client routine enquiries within agreed turnaround times and escalate complex issues when required.
- Assist in complaint follow-up and resolution tracking.
- Monitor dormant/inactive accounts as well as expired licenses and signatories and highlight required actions to RMs.
- Ensure proper tracking of requests in relevant systems (CRM/BPM) and follow up on pending cases.
- Escalate risks, documentation gaps, or compliance concerns to the Regional Manager.
Specialist Skills / Technical Knowledge, Technical Competencies Required for this role:
- Basic knowledge of banking products and services.
- Attention to detail and quality control mindset.
- Strong coordination and follow-up skills.
- Customer focused and solution-oriented approach.
Required experience:
- Bachelor’s degree
- Intern in customer service or administrative role (Preferably in banking)
- Efficient and effective Computer & MS Office skills (Word, Excel, PowerPoint).
- Ability to work effectively in a team environment.
- Awareness of AML & Compliance related matters (training will be provided).
- Very good time Management, Planning, Organizing accomplishing tasks against deadlines
- Problem Solving skills