Customer Service Advisor

About Us

With offices in 152 countries and nearly 328,000 professionals, we are one of the world’s leading professional services networks, helping organisations and individuals create lasting value through Assurance, Tax and Advisory services. For over 40 years, we have contributed to the Middle East’s transformation journey, partnering with governments and businesses to deliver sustainable solutions. Today, more than 12,000 of us across Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestine, Qatar, Saudi Arabia and the UAE are shaping the region’s future.

Line of Service Overview

Business Enablement Solutions (BES) brings together the specialist functions that enable PwC Middle East to operate, grow and deliver on its strategic ambitions.

Our teams span People and Talent, Finance, Technology and AI, Risk and Quality, Business Development, Communications and Brand, Leadership Support, Operations, Transformation and Workplace Services. Together, we enable our people to do their best work, strengthen how our business operates and support our client-facing teams to deliver for our clients.

As a human-led, tech-powered organisation, we're using data, technology and AI to simplify how we work, drive innovation and support the continued growth and transformation of PwC Middle East. A career in BES gives you the opportunity to be part of that change.

Enabling growth. Delivering excellence.

Business Unit Overview

Office Management at PwC Middle East ensures our offices operate seamlessly and deliver an exceptional experience for both our people and clients. This function manages facilities, workplace services, and day-to-day operational support across the region—creating environments that foster collaboration, productivity, and well-being. Through meticulous coordination, responsive assistance, and a commitment to excellence, we enable smooth operations and a professional setting that reflects PwC’s values and purpose.

How You’ll Contribute

As a Customer Advisor - Associate , you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:

Financial

• Adhere to the allocated budget for the administrative function of the office

Customer

• Greet visitors, arrange relevant passes and make sure all callers and visitors are dealt with promptly, courteously and accurately
• Ensure visitors are made comfortable, met on a timely basis by their host, shown to the appropriate room and assisted with parking if relevant.

Internal Process

• Floorhost
• Managing floor operations eg. cleaning, FM, meeting rooms, hourly floor checks
• Fills up the CAFM form/App for any facilities/maintenance issues
• Checks meeting room bookings day before for full day, wrong floor etc - liaise with staff directly or advises Central Floorhost. Deals with daily issues if EA cannot handle.
• Check occupancy against bookings on assigned floor/s
• Sits when not on cover at floor host receptions

Reception

• Maintain visitor logs
• Manage Parking Validators Logs
• Coordinate with mailroom for outside delivery/courier services with the help of Office administrators
• Perform general maintenance of the reception area
• Coordinate with Security where relevant
• Act in accordance with regulations
• Perform other administrative duties as required (eg. Issuing PwC access cards)
• Answer queries from visitors and callers, and refers them to the appropriate person
• Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed

Learning and Growth

• Work towards being a high quality internal service provider and ensure that all administrative support requirements are being met
• Act as a key resource and liaison to other functional areas of the business, building cross-functional relationships as needed.

What You’ll Bring

• High school certificate (or equivalent) or a Bachelor's degree
• Fluency in spoken and written English, proficiency in Arabic is an advantage, French is a plus
• A minimum of 3 years of experience in customer service related roles such as front desk or receptionist role
• Experience with a professional services firm is an advantage
• Strong organizational skills
• Excellent oral communication and interpersonal skills
• Must possess a professional telephone manner
• Demonstrated ability to work under pressure
• Demonstrated ability to work on own initiative
• Demonstrated team player
• Must possess a warm, friendly and professional demeanor
• Basic PC skills on excel and word
• Basic keyboard skills (at least 25 wpm)

At PwC we are an equal opportunity employer and as part of our commitment to both our Regional sustainability strategy and to remain compliant with relevant local labour laws, some of our roles will be dedicated for National talent only.

How You’ll Make a Difference

At PwC Midde East, we expect all our people to embody the skills and behaviours of The PwC Professional framework, helping us deliver on our strategy while growing and developing as leaders at every level.

Why You’ll Love Working at PwC

At PwC Middle East, you’ll find more than just a job - you’ll build a meaningful career, supported by rewards and benefits that help you thrive. We offer competitive pay, comprehensive benefits, and programs that promote well-being, balance, and personal growth. You’ll have access to continuous learning, digital upskilling, and a collaborative environment that values innovation, mentorship, and diversity. Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially here. Discover more about Life at PwC Middle East.