Business Development Executive – Platform Sales

BRIEF YOUGotaGift is the leading marketplace for digital gift cards in the UAE and KSA. We connect consumers and businesses to a diverse range of digital gifting solutions. Our digital gifting platform is used by individuals and businesses to celebrate, reward, motivate and show appreciation to friends, loved ones, employees, customers and business partners. Our business solution has also been adopted by major customer loyalty programs across leading telcos, banks, airlines delivering unparalleled choice of rewards, a memorable customer service experience, and best-in-class technology tailored to partner needs. JOB ROLE We are looking for a motivated and results-driven Business Development Executive – Platform Sales to join our UAE Sales team. This is a desk-based sales role focused on converting inbound business enquiries, developing new business opportunities, growing existing SME customers, and driving revenue through proactive sales engagement. The role involves engaging customers through phone, email, WhatsApp, LinkedIn, and other channels, understanding their requirements, recommending relevant solutions, handling objections, and converting opportunities into business. The successful candidate will be expected to take ownership of the sales process, from converting enquiries and closing smaller opportunities to growing existing SME accounts and identifying larger opportunities with the Enterprise Sales team. This is an important role in supporting YGG’s next phase of growth, with opportunities to build commercial skills and develop professionally. ROLES & RESPONSIBILITIES ● Negotiate and close suitable smaller business opportunities independently. ● Respond to and convert inbound business enquiries into new customers and first orders. ● Manage and grow an existing portfolio of SME and lower-volume business customers, increasing repeat orders and revenue. ● Proactively identify and develop larger or enterprise opportunities through outbound calls, email, WhatsApp, LinkedIn, networking, and other channels. ● Conduct discovery conversations to understand customer requirements and qualify business opportunities. ● Present relevant solutions based on customer needs and business objectives. ● Handle objections confidently and progress qualified opportunities toward closure. ● Maintain timely follow-up throughout the sales cycle. ● Collaborate with the Enterprise Sales team on larger or more complex opportunities. ● Build and maintain a healthy sales pipeline, with accurate CRM updates. ● Track sales activity, conversion, revenue, and pipeline performance against defined targets. ● Reactivate dormant customers where appropriate and identify opportunities for repeat business. ● Maintain a strong understanding of customer needs, product offerings, and relevant market opportunities. ● Consistently contribute to team revenue and new-business targets. Requirements EXPERIENCE & QUALIFICATIONS ● 2–5 years of experience in sales, business development, inside sales, telesales, or a similar customer-facing commercial role. ● Proven experience working against individual sales targets or revenue-based KPIs. ● Demonstrated ability to generate, develop, and convert sales opportunities. ● Experience in outbound prospecting, lead conversion, and direct selling. ● Strong telephone-based sales experience with the ability to confidently engage and influence customers. ● Experience handling objections, conducting discovery, and progressing sales conversations. ● Demonstrated ability to close business independently rather than solely generate leads or appointments. ● Experience managing a portfolio of SME or lower-volume customers is an advantage. ● B2B sales experience is preferred but not mandatory. ● Candidates from strong B2C sales backgrounds may also be considered where they demonstrate excellent communication, commercial awareness, and proven sales performance. ● Experience in industries such as Inside Sales, Business Development, Telesales, Insurance, Financial Services, Credit Cards, Telecom, Payments, SaaS, Technology, Professional Training, Education, or Recruitment will be an advantage. ● Bachelor's degree in Business, Marketing, Sales, or a related discipline is preferred.