Summary
Keeta is seeking a Business Operations Management Intern in Riyadh. The role involves designing service rules and end-to-end customer service journeys for the takeaway business, including service routing, risk controls and frontline processes. The intern will analyze service data and customer feedback, identify pain points and recommend improvements. Candidates should understand the takeaway industry and customer, merchant and rider service needs, have Middle East market experience, and be able to work in Arabic and English; cross-country travel may be required.
The posting
As published on keeta-global.com. Pulled from the employer's site and shown as they wrote it.
Responsibilities
1. Output service rules for the takeaway industry, including the user side, merchant side and rider side, to ensure a balanced experience on all three sides.
2. Design the whole chain service journey from AI customer service to manual customer service, including service routing, service layering, service risk control and etc.
3. Design takeaway journeys and scenarios in line with Saudi customers' habits, and output applicable service processes, solutions and communication tactics.
4. The design targets frontline customer service in the customer service center, ensuring that the process is clear, concise and easy to operate, and optimizing the process to improve customer service resolution.
5. Analyze service data and customer voices, continuously discover user pain points, and feedback to business improvement to reduce the occurrence of problems.
Requirements
1. Understand the takeaway industry and the current market demand, know the service rules of customer, merchant and rider.
2. Have strong data analysis ability, problem insight and communication and collaboration skills, clear thinking, can accurately recognize the problem and propose improvement programs.
3. have a sense of service, able to think customer-centered.
4. Have rigorous and practical work attitude, strong sense of responsibility, can accept cross-country travel.
5. Have experience in the Middle East market, Arabic and English can be used as working languages.
Highlights
1. Rich opportunities for business collaboration, focus on experience, and deeply participate in the formulation and optimization of business strategies.
2. A good organizational atmosphere, easy collaboration, rich opportunities for cross national and cross-cultural learning and exchange.