Summary
Raqmiyat is seeking a Business Process Specialist for hospitality and golf processes in Dubai. The role involves gathering process information from business users, documenting workflows, maintaining the BPM repository, and supporting walkthroughs and validations. Applicants should have experience with BPMN 2.0, process mapping, SOP preparation, and at least one of SAP Signavio, ARIS, Bizagi, or Visio; PMS exposure is an advantage. The role has no team management, decision-making ownership, or architecture and strategy responsibilities.
The posting
As published on raqmiyat.com. Pulled from the employer's site and shown as they wrote it.
Strong experience in Business Process Management (BPM) Hands-on experience with: As-Is / To-Be process documentation BPMN 2.0 Process mapping & modelling SOP preparation BPM Tools: SAP Signavio / ARIS / Bizagi / Visio (any one mandatory) Hospitality & Golf Process Exposure: Guest journey & service lifecycle Front office & back office operations Booking & reservation workflows Billing & payment processes Refund handling & service recovery Escalation & complaint management Ability to clearly explain Process Maturity Model (L0–L6/L7) step-by-step Requirements Role Expectations: Collect process information from Hospitality / Golf business users Document workflows accurately Maintain BPM repository Support walkthroughs & validations Share documented outputs No team management No decision-making ownership No architecture / strategy role Preferred Skills: Experience working in structured transformation or ERP programs Exposure to PMS (Property Management Systems) is an advantage Strong documentation and communication skills