Business Support and Credit Collector

RINA is a global knowledge company where expertise travels across borders, disciplines, and industries. Every day, we collaborate on solving complex challenges that no single field could tackle alone. With a presence in more than 70 countries and 160 years of heritage, we turn individual know-how into collective progress.

We are currently recruiting for a Business Support and Credit Collector (Saudi National) to join our office in Jeddah within the Middle East and India Marine Division.

Mission

As a Operations Advisor at RINA, you will be at the heart of our marine operations in our Saudi Arabia Office, managing the full lifecycle of surveys, supporting contract administration, invoicing activities, while providing follow-up on overdue payments when required.This is a role for someone who is organized, autonomous and ready to take ownership in an international environment, handling real operational challenges in one of the most strategically relevant maritime markets in the world.

Key Accountabilities

1. Job & Survey Management

• Manage the full lifecycle of marine survey jobs ensuring accuracy and timeliness at every stage.
• Coordinate ships surveys logistics.

2. Invoicing & Billing

• Issue and validate invoices for all assigned jobs, ensuring alignment with contract terms, applicable rates and pricing agreements.
• Prepare and issue invoices through Zoho, ensuring accuracy, completeness and timely billing.
• Address billing inquiries and discrepancies in coordination with the commercial support team where due.

3. Credit Collection

• Monitor outstanding receivables and manage structured follow-up with clients on overdue payments.Maintain accurate records of payment status and client correspondence.
• Coordinate with internal teams and escalate critical cases to the line manager when required.
• Support the preparation of documentation for external recovery agency when necessary.

4. Communication & Client Correspondence

• Handle incoming and outgoing client communication through the shared team mailbox, ensuring timely and professional responses.
• Maintain full correspondence history to guarantee continuity and traceability.
• Build and maintain professional relationships with clients, acting as a reliable point of contact for operational and billing matters.

5. Cross-functional Collaboration

• Work closely with commercial, finance and technical teams to ensure seamless service delivery.
• Support the Operational Manager in the day-to-day coordination of the surveyors team.
• Contribute actively to the implementation of new tools and systems, including contract lifecycle management platforms.

Education

Bachelor’s Degree

High School Diploma/GED in Business Administration Finance Management or Other

Qualifications

• 3 years of experience in administrative, operational or business support roles.
• Experience in invoicing, contract administration OR credit collection is considered a plus.
• Fluent in English, both written and spoken.
• Good working knowledge of Microsoft Office, particularly Excel and Outlook.
• Familiarity with CRM systems such as Salesforce is considered a plus Highly organized and able to manage multiple priorities simultaneously without losing accuracy.
• Self-disciplined and able to work independently, taking ownership of own workload and deadlines.
• Comfortable in a dynamic environment where priorities can change quickly.
• Good communicator with both clients and internal teams.
• Proactive and solution-oriented approach.

Competencies

• FORESIGHT & INSIGHT - Context awareness adopting a systemic perspective and informed decision making.
• WORKPLACE DYNAMICS - Resourcefulness in shaping progress and working efficiently.
• INTERPERSONAL INFLUENCE - Skills and strategies we use to interact effectively with others.
• DOMAIN & BUSINESS ACUMEN - Applying a scientific approach and critical thinking in operations and solution development within area of expertise.
• PERSONAL EMPOWERMENT - Ownership for life, work and results, striving to grow professionally and personally.

At RINA, your growth drives our innovation. We bring together engineers, inspectors, digital minds and specialists from more than 100 nationalities, creating an environment where diverse perspectives sharpen how we think, collaborate and deliver.

Flexibility and respect drive how we work. We are committed to building a workplace where every person feels valued and empowered to develop their potential. RINA provides equal employment opportunities and does not discriminate on any basis. We are compliant with Italian Law n. 68/99.

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