Summary
United Real Estate Company is seeking a Call Center Agent to support customers and help maintain the company’s positive reputation. The role handles inbound and outbound calls, answers customer questions, resolves complaints, and contacts customers or prospective customers with information about company offerings and policies. The agent documents interactions and updates customer records in the CRM, follows the company’s service script, and works with the call center team to improve service. Applicants should be bilingual in Arabic and English, have a high school diploma or secretarial certification, and bring 1 to 2 years of call center experience.
The posting
As published on urc.com.kw. Pulled from the employer's site and shown as they wrote it.
Job Description
To complete customer service tasks that ensure customers have the information and assistance they need and maintain the company’s positive reputation.
Skill Requirements
Bilingual Candidate
High School or secretarial certification
Strong English and Arabic language skills (written and spoken) 1 to 2 Years of experience as a Call Center Agents
Responsibilities
· Handle inbound and outbound calls.
· Identify the needs of customers, provide accurate solutions, and give satisfactory answers to their queries, concerns, and complaints as soon as possible.
· Call URC customers and potential customers whenever needed to inform them about the company’s new products, services, policies, ... etc.
· De-escalate situations involving dissatisfied customers, offering patient assistance and support.
· Document all customer interactions and tickets in the (CRM) system
· Regularly reviewing and updating the customers information in the (CRM) system.
· Collaborate with the call center supervisor and the other call center agents to improve the customer service.
· Ensure to follow the customers service script provided by the company.
· Maintain strong customer relationships.