Summary
Majid Al Futtaim is hiring a Customer Care Representative for MAF LifeStyle in Riyadh. The role involves processing customer requests, resolving issues, sharing relevant information with colleagues, and communicating operational or product issues to contact center supervisors. Applicants need a high school certificate, a retail or sales background, English and Arabic fluency, and at least one year of customer service experience.
The posting
As published on majidalfuttaim.com. Pulled from the employer's site and shown as they wrote it.
JOB TITLE
Customer Care Representative | MAF LifeStyle | Customer Care
ROLE SUMMARY
Role Purpose: The Customer Care Representative is responsible for maximizing company sales growth and profitability by overseeing the daily routines, coaching, and developing associates to achieve better performance.
ROLE PROFILE
- Communicate all personnel, operational, and product issues to the appropriate Contact Center supervisor or manager
- Process all customer requests accurately and efficiently.
- Focus on meeting the customer’s expectations by utilizing all resolution options,
- Communicate pertinent information to all Contact Center associates.
- Communicate effectively and efficiently with all company associates and business contacts.
- Actively participate in regular team meetings and leadership meetings, as required.
- Promote a keen sense of teamwork by working together safely, effectively, respectfully and efficiently with all associates.
REQUIREMENTS
- High School Certificate
- Retail or sales background
- English & Arabic speaker
- Minimum 1 year of experience in Customer services