Summary
Tamara is a fintech platform serving customers and merchants across Saudi Arabia and the GCC. The Customer Care Advisor handles customer questions by phone, email, website and live chat, reviews accounts and transactions, and provides accurate explanations and solutions. The role is based on-site in Riyadh and requires a university graduate who speaks native Arabic and has B2-level English. Previous customer service experience is a plus, and the role involves rotational working hours and days.
The posting
As published on tamara.co. Pulled from the employer's site and shown as they wrote it.
About Us
Tamara is a leading fintech platform in Saudi Arabia and the GCC region with a mission to help people own their dreams built on being simple, trusted, and everywhere our customers need us. Today, more than 25 million customers and over 130,000 partner merchants depend on Tamara every day for reliable financial solutions across retail, travel, education, healthcare, and beyond. Tamara is backed by Sanabil Investments, a wholly owned company of the Public Investment Fund (PIF), and SNB Capital, among others.
Your role
We're seeking a Customer Care Associate for our Customer Experience team. In this role, you will be crucial in providing answers to customers queries through phone calls, website and live chat related to Tamara’s services. This role will be based in our offices in Riyadh and is onsite
Drawing on your proficiency in managing interaction with customers on a daily basis, you will be responsible for delivering exceptional customer service through accurate information and tailored solutions that address their needs to create unique experiences only Tamara can provide.
With a proven track record of leveraging strong communication skills (written & verbal) to effectively solve customer issues and find solutions quickly, even in a fast-paced environment, and ultimately revolutionize the way millions of users shop, pay, and bank.
You are a driven, determined, curious team player, knowing that collective strength means we all win. With a positive outlook, you are solution-oriented–persevering regardless of circumstances, always finding a way through, no matter the challenges.
You will effectively find a way to work with everyone through empathy and respect. You will be driven and comfortable with responding quickly with urgency, with the ability to change course without losing momentum and energy, resulting in great success.
Your responsibilities
- Answer inbound phone calls, Emails and respond to live chats in an efficient manner.
- Identify customer questions, concerns, and overall needs.
- Provide accurate answers and solutions to customer queries.
- Reviewing customer accounts and transactions while resolving issues.
- Giving detailed explanations of services.
- Understanding and striving to meet support metrics while providing excellent customer service, and follow communication “scripts” when handling different topics.
- Reviewing customer accounts and transactions while resolving issues.
- Giving detailed explanations of services.
Your expertise
- University Graduates.
- Previous customer service experience is a plus.
- Native Arabic speaker.
- Fluency in English Language, B2 profile.
- Ability to use computers.
- Ability to use internet applications.
- Great verbal & written communication skills.
- Ability to handle customers’ issues.
- Ability to solve problems in a short period of time.
- Flexibility with rotational working hours/days.
All qualified individuals are encouraged to apply.