Summary
Dallah Health is hiring a Call Center Coordinator in Riyadh, Saudi Arabia. The role involves making outbound calls to confirm or cancel appointments, communicating with customers, preparing reports, and following approved quality standards and procedures. Candidates should have a high school diploma or equivalent and 0–1 years of experience in a related field. No salary or visa conditions are stated.
The posting
As published on dallahhealth.com. Pulled from the employer's site and shown as they wrote it.
Role Purpose:
Responsible for presenting a professional Call Center services to achieve departmental goals and objectives.
Key Responsibilities:
Manage outbound calls in a polite and professional manner.
Ensure the customer satisfaction by performing necessary outbound calls related to appointments confirmation and cancellation.
Perform reports that required by direct supervisor.
Maintain and improve quality results by adhering to approved standards and guidelines.
Communicate and confer with customers by using various web based tools.
Execute effective communication skills to deal tactfully with different kinds of customers.
Implements appropriate policies and procedures to achieve the Hospital’s goals and objectives in pursuit of Standards of Care, Quality / Performance Improvement
Perform any other tasks within his/her competence as directed by the Call Center Manager.
Requirements
Necessary Knowledge and Experience:
- 0 - 1 years of experience in the related field
Education and Certification Requirements:
- High school diploma or equivalent.